At a Glance
- Tasks: Be the first point of contact for patients and help them access healthcare services.
- Company: Join a large, innovative group of GP practices in the South West.
- Benefits: Earn £13 per hour, enjoy NHS pension, and work Monday to Friday.
- Other info: Receive excellent training and support with opportunities for career progression.
- Why this job: Make a real difference in patients' lives while building a rewarding career.
- Qualifications: Customer service experience and a compassionate, organised approach.
The predicted salary is between 13 - 13 £ per hour.
£13-£13 per hour, NHS pension + Monday to Friday working. Every day, thousands of patients contact the practices in this large, innovative group looking for help, advice and support. As a Patient Co-ordinator, you’ll be the first person they speak to. You’ll listen, guide, reassure and help patients access the right healthcare professional or service. It’s a role where your communication skills, empathy and ability to stay calm under pressure can genuinely make a difference to someone’s day. We can teach you the systems. We can teach you the processes. You will already have developed transferable skills and qualities in your career to date. If you’re personable, organised, reliable and enjoy helping others, we’d love to hear from you.
Why join this group? We’re one of the largest and most innovative group of GP practices in the South West, caring for more than 85,000 patients across 10 sites throughout Bristol, North Somerset and South Gloucestershire. We’ve invested heavily in our people, systems and facilities, creating modern working environments and a supportive culture where people can build long-term careers.
What you can expect:
- Detailed training from day one
- Structured induction and ongoing support
- Weekly one-to-one meetings during probation
- Monday to Friday working
- Supportive team environment
- Opportunities for career progression
- Continuous learning and development
- A career, not just a job
Many of our Patient Co-ordinators go on to develop their careers within the organisation. Previous team members have progressed into Medical Secretary, Healthcare Assistant and management positions. One former Patient Co-ordinator even progressed into an HCA role before going on to study Medicine. If you’re ambitious and eager to learn, we’ll support your development every step of the way.
What you’ll be doing
As a Patient Co-ordinator, you’ll be at the heart of our patient services team. You’ll:
- Be the first point of contact for patients contacting the practice
- Help patients access the most appropriate healthcare service
- Manage appointment requests and bookings
- Provide excellent customer service both over the phone and face-to-face
- Support patients with enquiries and administrative requests
- Create and maintain accurate patient records
- Process correspondence and documentation
- Work closely with GPs, nurses and other healthcare professionals
- Help ensure patients receive a safe, efficient and positive experience
Every day is different, and every interaction matters.
Hours: 30 hour post on Mondays, Wednesdays and Fridays
What we’re looking for
We’re particularly interested in hearing from people with customer service backgrounds in:
- Retail
- Hospitality
- Reception
- Front-of-house roles
You’ll be:
- Comfortable speaking with people on the phone
- Compassionate and patient-focused
- Organised and able to manage multiple tasks
- Comfortable using computers, email and Microsoft Office
- Calm under pressure
- Keen to learn and develop
- GCSE English and Maths (or equivalent experience)
- Experience in a customer-facing role
- Commitment to delivering excellent service
- Experience within a GP surgery or healthcare setting
- Knowledge of EMIS or patient record systems
What our team says: No one expects you to know everything when you start. The training and support are fantastic, and there's always someone willing to help. If you’re looking for a rewarding role where you can help people every day, learn new skills and build a long-term career, we’d love to hear from you. Apply today and become part of a team that puts patients first.
Patient Co-Ordinator employer: Menlo Park Recruitment
Join one of the largest and most innovative groups of GP practices in the South West, where your role as a Patient Co-ordinator will be pivotal in providing exceptional support to over 85,000 patients. With a strong emphasis on employee development, you will benefit from comprehensive training, a supportive team environment, and clear pathways for career progression, all within modern facilities that foster a culture of continuous learning. If you're looking for a meaningful career where your skills can truly make a difference, this is the place for you.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Co-Ordinator
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Menlo Park Recruitment for the Patient Co-Ordinator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Co-Ordinator
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Menlo Park Recruitment, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Menlo Park Recruitment, and how you can make a difference!
How to prepare for a job interview at Menlo Park Recruitment
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Menlo Park Recruitment.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Menlo Park Recruitment appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Menlo Park Recruitment supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
