At a Glance
- Tasks: Be the first point of contact for patients and help them access healthcare services.
- Company: Join a leading and innovative GP group caring for over 85,000 patients.
- Benefits: Receive detailed training, ongoing support, and opportunities for career progression.
- Other info: Enjoy a Monday to Friday schedule with continuous learning opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Overview
Every day, thousands of patients contact our practices seeking help, advice and support. As a Patient Co-ordinator you will be the first person they speak to, listening, guiding, reassuring and helping patients access the right healthcare professional or service.
Why Join
We are one of the largest and most innovative group of GP practices in the South West, caring for more than 85,000 patients across 10 sites. We invest heavily in people, systems and facilities to create modern working environments and a supportive culture that supports long‑term careers.
What You Can Expect
- Detailed training from day one
- Structured induction and ongoing support
- Weekly one‑to‑one meetings during probation
- Monday to Friday working
- Supportive team environment
- Opportunities for career progression
- Continuous learning and development
Hours
30 hour post on Mondays, Wednesdays and Fridays
What You’ll Be Doing
- Be the first point of contact for patients contacting the practice
- Help patients access the most appropriate healthcare service
- Manage appointment requests and bookings
- Provide excellent customer service both over the phone and face‑to‑face
- Support patients with enquiries and administrative requests
- Create and maintain accurate patient records
- Process correspondence and documentation
- Work closely with GPs, nurses and other healthcare professionals
- Help ensure patients receive a safe, efficient and positive experience
What We’re Looking For
- Experience in customer‑service roles such as Retail, Hospitality, Customer Service, Reception, Contact Centres and Front‑of‑house roles
- A confident communicator, comfortable speaking with people on the phone, compassionate and patient‑focused, organised, computer proficient, calm under pressure and keen to learn and develop
Essential
- GCSE English and Maths (or equivalent experience)
- Experience in a customer‑facing role
- Strong communication skills
- Commitment to delivering excellent service
Desirable
- Experience within a GP surgery or healthcare setting
- Knowledge of EMIS or patient record systems
- Administration experience
Patient Co-Ordinator employer: Menlo Park Adult Social Care
Join the Southmead Progressive GP Group of Practices, one of the largest and most innovative healthcare providers in the South West, where you will play a vital role in supporting over 85,000 patients. We offer a modern working environment with a strong emphasis on employee development, including detailed training from day one, structured induction, and continuous learning opportunities. Our supportive team culture fosters career progression and ensures that you are equipped to provide exceptional service to our patients.
Contact Details:
Menlo Park Adult Social Care Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Co-Ordinator
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Menlo Park Adult Social Care for the Patient Co-Ordinator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Co-Ordinator
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Menlo Park Adult Social Care, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Menlo Park Adult Social Care, and how you can make a difference!
How to prepare for a job interview at Menlo Park Adult Social Care
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Menlo Park Adult Social Care.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Menlo Park Adult Social Care appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Menlo Park Adult Social Care supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
