Enterprise Customer Success Manager UKI - Manufacturing

Join to apply for the Enterprise Customer Success Manager UKI - Manufacturing role at Mendix. Mendix – The Leading Low-code Application Development Platform. The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the development process.

At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.

We are looking for a creative, innovative, and inspiring personality with a passion for customer success and expansion. As an Enterprise Customer Success Manager, you will join our rapidly growing company and become an integral part of an exceptional team redefining the way companies focus their digital transformation efforts in the UKI region.

You’ll Help Our Customers Drive Digital Innovation By:

• Trusted advisory, building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform to exceed our revenue goals.
• The CSM will work closely with Account Executives and Presales to develop the designated strategic accounts in the manufacturing sector and implement mutually agreed account plans.
• Leading the post-sales effort in building strategic Enterprise Success Programs through which you will deliver consistent value to your customers.
• Becoming a Mendix platform-adoption expert so that you can astutely discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap.
• Applying your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success.
• Your focus will be on customer intimacy as you drive business value assessment and deliver business impact and innovation to customers by truly understanding their key business drivers.
• The CSM is a high-impact and high-visibility role responsible for ensuring the pervasive enterprise adoption of the platform and for closing enterprise contracts within an assigned set of manufacturing accounts.

You’re The Innovator We Need If You Have:

• A challenger mindset and experience in executive-level customer-facing roles such as strategic customer success, project management or consulting, working with large manufacturing enterprises in the UK and Ireland (5+ years).
• Experience with PaaS solutions.
• An understanding of custom application development processes and an ability to distinctly explain technological and business concepts.
• Demonstrated effectiveness in multi-faceted digital transformation projects.
• Exceptional executive-level communication, presentation, and interpersonal skills in English.

This role operates within a hybrid work model, allowing the flexibility to work from home and an average travel commitment of up to three days per week to meet with clients and engage in on-site activities, ensuring we maintain strong, personal connections with our customer base.

If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.

Mendix/Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.