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- Tasks: Lead and inspire the Customer Success team to drive digital innovation and customer satisfaction.
- Company: Join Mendix, a leading low-code application development platform with a vibrant culture.
- Benefits: Enjoy a supportive environment, professional growth, and a focus on work-life balance.
- Why this job: Make a real impact in digital transformation while working with a passionate team.
- Qualifications: 5+ years in Customer Success management and strong communication skills required.
- Other info: Diverse and inclusive workplace that values individuality and personal development.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Mendix – the leading low-code application development platform. The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the development process.
At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do. As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.
We are looking for a creative, innovative, and inspiring personality with a passion for customer success and expansion. As a Senior Manager within Customer Success, you will become an integral part of an exceptional team transforming how companies approach their digital transformation efforts. Building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform to exceed our revenue goals in the UK&I region.
If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team, then Mendix is for you. In the role of Director Customer Success, you’ll drive digital innovation by:
- Leading and growing the Customer Success Management (CSM) team in the UK&I, balancing between driving consumption and expanding the footprint in building Centre of Excellence Programs and delivering strategic value to your customers.
- Acting as a true player coach, combining hands-on engagement with customers and structured coaching of the team.
- Becoming a Mendix platform-adoption expert so that you can thoughtfully discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap.
- Applying your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success.
- Delivering business impact and innovation to customers by truly understanding their key business drivers.
Your Skills & Experience:
- 5+ years of experience managing Customer Success teams as the customer-facing leader responsible for the management of successful Customer Success operations within a Platform (or Software) as a Service (PaaS or SaaS) business.
- Cloud Industry and IT Systems Management knowledge is strongly preferred.
- 8+ years of consulting and/or SaaS-based technical account management, customer success experience as an individual contributor.
- Hands-on software development or IT experience is strongly preferred.
- Accountability for driving additional revenue through customer expansion.
- An understanding of technology and an ability to distinctly explain technological and business concepts.
- Proven efficiency in complex digital transformation projects.
- A strong digital transformational vision.
- Outstanding executive-level communication, presentation, and interpersonal skills.
- Strong experience with customer onboarding and customer success metrics.
Our culture: While we live on different continents and work on different things, we are one team with a shared mission and set of values. We are passionate and strive for new heights, expertly and personally. We value hard work, accountability, and results. Above all else, we believe in a culture of growth, respect, and fun. We consider our people as people - not assets, we’re focused on results – not “boxes” and “rules”, we’re all unique and we want you to be yourself, we celebrate success as a team and we care about your personal and professional development.
If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.
Senior Manager, Customer Success UKI employer: Mendix Inc.
Contact Detail:
Mendix Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Customer Success UKI
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mendix on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the Mendix platform inside out. Familiarise yourself with their customer success stories and think about how you can contribute to their mission of digital transformation.
✨Tip Number 3
Show off your passion for customer success! During interviews, share specific examples of how you've driven customer satisfaction and expansion in previous roles. This will demonstrate that you're the right fit for the Senior Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Mendix team.
We think you need these skills to ace Senior Manager, Customer Success UKI
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through! We want to see how your passion aligns with our mission at Mendix. Share specific examples of how you've driven customer satisfaction in the past.
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success and SaaS. We’re looking for candidates who can demonstrate their understanding of digital transformation and how it relates to our platform. Customise your CV and cover letter to reflect this!
Be Authentic: At Mendix, we celebrate individuality, so don’t be afraid to show your true self in your application. Share your unique experiences and perspectives that make you a great fit for our team. We value authenticity over perfection!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Mendix Inc.
✨Know the Mendix Platform Inside Out
Before your interview, make sure you understand the Mendix platform thoroughly. Familiarise yourself with its features, benefits, and how it supports digital transformation. This will help you discuss its value confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Success Experience
Prepare to share specific examples from your past roles where you've successfully managed customer success teams or driven customer adoption. Highlight metrics or outcomes that demonstrate your impact, as this aligns perfectly with what Mendix is looking for.
✨Emphasise Your Leadership Style
As a Senior Manager, you'll need to lead and inspire your team. Be ready to discuss your leadership approach, how you balance hands-on engagement with coaching, and any strategies you've used to foster a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to drive customer success. Think about challenges you've faced in previous roles and how you overcame them, especially in relation to digital transformation projects.
