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- Tasks: Provide top-notch admin support and manage patient referrals efficiently.
- Company: Join a friendly, innovative medical practice serving over 85,000 patients.
- Benefits: Gain valuable experience in healthcare with a supportive team environment.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: GCSEs in English and Maths, typing skills, and NHS experience preferred.
- Other info: Dynamic role with opportunities for personal development and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Mendip Vale Medical Group are looking for a further Medical Secretary to join our team, as we expand in our friendly and innovative practices serving over 85,000 patients within our 10 sites in North Somerset, Bristol & South Gloucester. As a Secretary you will assist our clinical team and patients by providing high-quality administrative and secretarial support, ensuring that patient referrals are processed accurately and efficiently. Your professionalism and excellent communication skills will help ensure patients are directed to the most appropriate service or healthcare professional in a courteous and timely manner.
Main duties of the job
- Working as part of a team the post-holder will assist the clinical team with the processing of patient referrals so as they can access the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Managing the expectations of patients, their carers or guardians, providing a high standard of patient focused service.
- The post holder will proactively communicate relevant information between patients and their healthcare professional.
The Secretary will develop good working relationships with:
- GPs
- Nurses
- Other surgery staff
Key Responsibilities:
- To support the clinical team in the delivery of safe and efficient responses to patient requirements.
- Typing and processing of referrals, dealing with queries in person, by telephone and electronically.
- Arranging of relevant appointments.
- Checking for tasks, completing where possible and passing other tasks to relevant person.
- Control all patient files and related admin to required quality standards and in line with information governance and DPA regulations.
- Maintain accurate records.
About us
As a high-achieving and well-organised practice, we embrace a Multi-Disciplinary Team approach to care provision. Changes made from merging and working more effectively have enabled us to make investment into our buildings, making our estate one of the newest and brightest in the south west.
Job responsibilities
- To assist patients with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.
- Providing high-quality administrative and secretarial support, ensuring that patient referrals are processed accurately and efficiently.
- The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The successful candidate will be responsible for:
- Working in our secretary hub, being the first contact to our patient referral enquiries.
- Typing dictations and processing referrals through relevant pathways to ensure referrals are processed accurately and efficiently.
- Checking and completing tasks as appropriate.
- Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
- Maintaining accurate records.
Person Specification
- GCSE in English and Maths at Grade C or above, or equivalent experience.
- RSA Typing qualification or suitable typing skills.
- Evidence of continued learning/personal development in relevant field.
Experience
- Medical Terminology and coding experience.
- Experience of working within an NHS environment relevant to accurate recording of data.
- A good range of IT knowledge including Word, Excel, email and databases.
Skills and ability
- Ability to prioritise tasks and manage competing demands on time, ensuring all deadlines are met.
- Able to apply tact and sensitivity to establish trust and confidence.
- Good communication skills, able to communicate effectively across different levels.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Secretary in Weston-super-Mare employer: Mendip Vale Medical Group
Contact Detail:
Mendip Vale Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Secretary in Weston-super-Mare
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mendip Vale Medical Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to medical secretarial roles. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring examples of your typing speed and accuracy, as well as any relevant experience in handling patient referrals. This will demonstrate your capability to handle the job effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our innovative team.
We think you need these skills to ace Medical Secretary in Weston-super-Mare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Medical Secretary role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your administrative prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining Mendip Vale Medical Group and how you can contribute to our friendly and innovative practices. Keep it professional but let your personality show!
Showcase Your Communication Skills: As a Medical Secretary, communication is key. In your application, highlight any experiences where you’ve effectively communicated with patients or healthcare professionals. We love seeing examples of how you’ve managed enquiries and built relationships!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Mendip Vale Medical Group
✨Know Your Stuff
Make sure you brush up on medical terminology and coding before the interview. Familiarity with these terms will not only show your competence but also help you communicate effectively with the clinical team.
✨Showcase Your Communication Skills
Since the role involves a lot of interaction with patients and healthcare professionals, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully managed patient queries or communicated important information in previous roles.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage competing demands. Think of specific instances where you’ve had to juggle multiple responsibilities and how you ensured everything was completed on time.
✨Familiarise Yourself with GDPR and DPA Regulations
Understanding data protection regulations is crucial for this role. Brush up on GDPR and DPA guidelines so you can confidently discuss how you would handle patient files and maintain confidentiality during the interview.
