At a Glance
- Tasks: Assist patients in accessing healthcare services and manage their expectations with care.
- Company: Join Mendip Vale Medical Group, a friendly and innovative practice serving 85,000 patients.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Work in modern facilities with a multi-disciplinary team approach.
- Why this job: Be the first point of contact and make a real difference in patient experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25224 - 25713 £ per year.
Responsibilities:
- Assist and signpost patients to the most appropriate service or healthcare professional in a courteous, efficient and effective way.
- Work as part of a team to assist and direct patients in accessing the appropriate service or healthcare professional.
- Manage the expectations of patients, their carers or guardians to provide a high standard of patient‑focused service.
- Pro‑actively communicate relevant information between patients and their healthcare professional.
- Support the Patient Services Manager in the delivery of safe and efficient responses to patient requirements.
- Serve as the first point of contact in the telephone hub for patient enquiries and appointment booking requests.
- Make appointments by telephone and at the reception desk using a computerised system.
- Handle letter scanning and filing, dealing with clerical patient changes of address, completion of forms, etc. as required.
- Check and complete tasks as appropriate.
- Create new patient records.
- Control all patient files and related administrative work to required quality standards and in line with information governance, GDPR and DPA regulations.
- Maintain accurate records.
Company:
Mendip Vale Medical Group are looking for further Patient Co‑ordinators to join our team, as we expand in our friendly and innovative practices serving over 85,000 patients within our 10 sites in North Somerset, Bristol & South Gloucester. As a high‑achieving and well‑organised practice, we embrace a multi‑disciplinary team approach to care provision. By merging and working more effectively, we have invested in our buildings, making our estate one of the newest and brightest in the south‑west.
Salary: £25,224 to £25,713 a year. Actual salary will be pro‑rata based on agreed working hours.
Patient Experience Navigator employer: Mendip Vale Medical Group
Mendip Vale Medical Group is an exceptional employer, offering a supportive and collaborative work environment where patient care is at the forefront of our mission. With a commitment to employee growth and development, we provide opportunities for training and advancement within our innovative practices across North Somerset, Bristol, and South Gloucester. Our modern facilities and multi-disciplinary team approach ensure that you will be part of a dynamic organisation dedicated to delivering high-quality healthcare to over 85,000 patients.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Experience Navigator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mendip Vale Medical Group on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in a Patient Experience Navigator.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and communication. We want to show that we can handle enquiries with ease and provide top-notch service, just like they expect!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed patient records or handled administrative tasks efficiently. This will help us demonstrate that we can keep everything running smoothly at the practice.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re keen on joining the team at Mendip Vale Medical Group.
We think you need these skills to ace Patient Experience Navigator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Patient Experience Navigator role. We want to see how you can assist and signpost patients effectively!
Showcase Your Communication Skills:Since you'll be the first point of contact for patients, it's crucial to demonstrate your communication abilities. Use clear and friendly language in your application to reflect how you'd interact with patients.
Highlight Teamwork Experience:We value a multi-disciplinary team approach, so share examples of how you've worked collaboratively in previous roles. This will show us that you're ready to jump into our friendly team environment.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Mendip Vale Medical Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Patient Experience Navigator. Familiarise yourself with how to assist patients effectively and the importance of communication in a healthcare setting. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of patient interaction, be prepared to demonstrate your communication skills. Think of examples where you've successfully managed expectations or resolved issues for customers or patients. This will highlight your ability to provide a high standard of patient-focused service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, like dealing with an upset patient or managing multiple enquiries at once. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Understand Data Protection Regulations
Since you'll be handling sensitive patient information, brush up on GDPR and DPA regulations. Be ready to discuss how you would ensure compliance while managing patient records. This shows that you take data protection seriously and are aware of the legal aspects of the role.
