At a Glance
- Tasks: Assist patients in accessing healthcare services and manage their enquiries efficiently.
- Company: Join a friendly and innovative medical group serving over 85,000 patients.
- Benefits: Gain valuable experience in a supportive team environment with opportunities for personal development.
- Other info: Dynamic role with excellent career growth in a modern practice.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Customer service experience and GCSEs in English and Maths required.
The predicted salary is between 30000 - 42000 £ per year.
Our North Somerset team are looking for friendly, courteous and hardworking individuals to join our Patient Co-ordinator Team to provide a high standard patient focused service.
Closing date 31st August 2026 Salary Annual salary of £25,224–£25,713, adjusted on a pro-rata basis. Site Clevedon Location North Somerset
Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
Some Responsibilities Include
- To support the Patient Services Manager in the delivery of safe and efficient responses to patient requirements.
- Working in our telephone hub being the first contact to our patient enquiries and appointment booking requests.
- Making of appointments by telephone and at the reception desk, using a computerised system.
- Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
- Checking and completion of tasks as appropriate.
- Creation of new patient records.
- Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
- Maintain accurate records.
We take our responsibilities to safeguard our patients seriously and all successful applicants will need to undertake an Enhanced DBS check for children and adults, which we pay for.
For more information about the job role, read Mendip Vale Patient Co-Ordinator job description.
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Patient Co-Ordinator in Clevedon employer: Mendip Vale Medical Group
Mendip Vale Medical Group is an exceptional employer, offering a supportive and innovative work environment for Patient Co-ordinators across our modern practices in North Somerset, Bristol, and South Gloucester. With a strong focus on employee development and a commitment to patient care, we provide opportunities for growth within a multi-disciplinary team, ensuring that our staff are well-equipped to deliver high-quality service to over 85,000 patients. Join us and be part of a friendly team dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Co-Ordinator in Clevedon
✨Tip Number 1
Get to know the company! Research Mendip Vale Medical Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Co-ordinator, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with handling enquiries and directing patients effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our friendly and innovative team at Mendip Vale Medical Group.
We think you need these skills to ace Patient Co-Ordinator in Clevedon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Patient Co-ordinator role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills:Since this role is all about assisting patients, emphasise any previous customer service or reception experience you have. Share specific examples of how you've helped others in a similar setting.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences shine through.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you can ensure it reaches us quickly and securely, plus you'll find all the details you need about the role there!
How to prepare for a job interview at Mendip Vale Medical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Co-ordinator role. Familiarise yourself with the key responsibilities and how they relate to patient care. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Patient Co-ordinator, effective communication is crucial. Prepare examples of how you've successfully managed patient enquiries or resolved issues in previous roles. Highlight your ability to convey information clearly and courteously, as this will be key in your interactions with patients and healthcare professionals.
✨Demonstrate Team Spirit
This role involves working closely with a multi-disciplinary team. Be ready to discuss your experience in collaborative environments. Share specific instances where you contributed to a team effort, as this will illustrate your ability to work well with others and support the practice's goals.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle various patient situations, such as managing expectations or dealing with difficult enquiries. Practising these scenarios will help you respond confidently and effectively during the interview.
