At a Glance
- Tasks: Assist patients in accessing healthcare services and manage their enquiries efficiently.
- Company: Join a friendly and innovative medical group serving over 90,000 patients.
- Benefits: Gain valuable experience in a supportive environment with opportunities for personal development.
- Other info: Dynamic team environment with potential for career growth in healthcare.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: GCSEs in English and Maths required; customer service experience preferred.
The predicted salary is between 20790 - 25410 £ per year.
Mendip Vale Medical Group are looking for further Patient Co-ordinators to join our team, as we expand in our friendly and innovative practices serving over 90,000 patients within our 11 functional patient sites in North Somerset, Bristol, South Gloucester, and Bath, Swindon and Wiltshire (BSW) As a Patient Co-ordinator you will assist and signpost patients to the most appropriate service or healthcare professional in a courteous, efficient and effective way.
Main duties of the job Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service.
The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The Patient Co-ordinator will develop good working relationships with
- Patients
- GP, nurses and other surgery staff, To support the Patient Services Manger in the delivery of safe and efficient responses to patient requirements.
- Working in our telephone hub being the first contact to our patient enquiries and appointment booking requests.
- Making of appointments by telephone and at the reception desk, using a computerised system.
- Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
- Checking and completion of tasks as appropriate.
- Creation of new patient records.
- Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
- Maintain accurate records., To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.
- Managing the expectations of patients, their carers or guardians to provide a high standard of patient focused service.
- The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
- The succesful candidate will be responsible for: Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.
- Making of appointments by telephone and at the reception desk, using a computerised system.
- Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
- Checking and completing tasks as appropriate.
- Creating of new patient records.
- Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
- Maintaining accurate records.
Experience Essential
- Experience in reception / customer service focused roles .
Desirable
- Experience of reception / admin duties within Primary Care.
- Use of patient records systems (EMIS).
Qualifications Essential
- GCSE in English and Maths at Grade C or above, or equivalent experience.
- Evidence of continued learning/personal development in relevant field
Desirable
- NVQ3 in Administration or equivalent or working towards.
Person Specification
Experience Essential
- Experience in reception / customer service focused roles .
Desirable
- Experience of reception / admin duties within Primary Care.
- Use of patient records systems (EMIS).
Qualifications Essential
- GCSE in English and Maths at Grade C or above, or equivalent experience.
- Evidence of continued learning/personal development in relevant field
Desirable
- NVQ3 in Administration or equivalent or working towards. As a high-achieving and well-organised practice, we embrace a Multi-Disciplinary Team approach to care provision.
Changes made from merging and working more effectively have enabled us to make investment into our buildings, making our estate one of the newest and brightest in the south west
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Patient Co-ordinator in Kenn employer: Mendip Vale Medical Group
Mendip Vale Medical Group is an exceptional employer, offering a supportive and innovative work environment for Patient Co-ordinators across our modern practices in North Somerset, Bristol, and South Gloucester. With a strong focus on employee development and a commitment to patient care, we provide opportunities for growth within a multi-disciplinary team, ensuring that our staff are well-equipped to deliver high-quality service to over 85,000 patients. Join us and be part of a friendly team dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Co-ordinator in Kenn
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Mendip Vale Medical Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Mendip Vale Medical Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Mendip Vale Medical Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Co-ordinator in Kenn
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Mendip Vale Medical Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Mendip Vale Medical Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Mendip Vale Medical Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Mendip Vale Medical Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Mendip Vale Medical Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Mendip Vale Medical Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
