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- Tasks: Lead a team providing high-quality advice for individuals with learning disabilities.
- Company: Join Mencap, a supportive organisation dedicated to making a difference.
- Benefits: Enjoy 32 days of paid holiday, flexible working, and a rewarding work environment.
- Other info: Work remotely with occasional travel, and enjoy opportunities for professional growth.
- Why this job: Make a real impact in the lives of people with learning disabilities while leading a passionate team.
- Qualifications: Experience in advice settings and managing complex casework is essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced advice professional who enjoys supporting others to do their best work? Do you have experience managing caseworkers within an advice service and feel confident delivering and overseeing advice remotely? If so, we'd love to hear from you.
The Learning Disability Helpline (England) is looking for a Learning Disability Caseworker Team Manager to lead and support a team providing high-quality, complex advice. This includes safeguarding, health, community care, benefits, housing and SEND. Our service supports people with a learning disability, their families, carers and others, and is delivered both remotely and within community settings across England.
This is a full-time (37.5 hours per week), permanent role. You'll primarily work from home, with the option to use Mencap offices. Occasional travel to Mencap sites and events, as well as some flexibility in working hours, will be required.
What you'll bring to the role:
- Strong professional advice experience with a supportive, inclusive leadership style.
- Professional experience delivering advice in one or more advice settings.
- Experience managing complex casework, including identifying and managing safeguarding concerns and challenging cases.
- Confidence handling complaints and investigating issues sensitively and thoroughly.
- Experience working with people with a learning disability, or within education, health or social care settings.
- Proven experience managing people, partnerships and relationships.
- The ability to interpret data and work confidently with CRM systems.
- Relevant qualifications in advice or an advice-related area such as housing, benefits, community care or SEND.
- Experience supporting a remote team with varied working styles and levels of experience.
- Strong organisational skills, with the ability to balance long-term projects alongside fast-paced priorities.
- Confidence using call handling systems, CRM platforms and Microsoft-based software.
- Experience leading on safeguarding for both adults and children.
- Excellent critical thinking and diagnostic questioning skills.
For full details about the role and its requirements, please see the job description. As with many roles in a growing organisation, duties and responsibilities may evolve over time to meet changing needs.
This vacancy closes on Sunday 17th May and interviews will be held soon after. Here at Mencap we operate a blinded recruitment process for a lot of our roles, please ensure you apply with a full application and covering statement that outlines why you would be the ideal person for this role. Your CV won't be seen until interview.
JOB ID: 35643
Benefits: Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday.
Learning Disability Caseworker Team Manager in Warrington employer: Mencap
Contact Detail:
Mencap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Disability Caseworker Team Manager in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the advice sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the Learning Disability Helpline and understand their mission. Be ready to discuss how your experience aligns with their needs, especially around managing complex casework and supporting a remote team.
✨Tip Number 3
Showcase your leadership style! During interviews, share examples of how you've supported and developed your team in previous roles. Highlight your inclusive approach and how it has positively impacted your team's performance.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you're serious about joining the Mencap team!
We think you need these skills to ace Learning Disability Caseworker Team Manager in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application and covering statement to highlight how your experience aligns with the role. We want to see how you can bring your unique skills to our team!
Showcase Your Leadership Style: Since this role involves managing a team, let us know about your leadership approach. Share examples of how you've supported and motivated others in previous roles – we love a good story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mencap
✨Know Your Stuff
Make sure you brush up on your knowledge of learning disabilities and the specific advice services related to safeguarding, health, and community care. Familiarise yourself with the latest policies and practices in these areas, as well as any relevant legislation. This will show that you're not just interested in the role but also committed to providing high-quality support.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've successfully managed teams in the past. Think about examples where you've supported caseworkers, handled complaints, or navigated challenging situations. Be ready to explain how you foster an inclusive environment and adapt to different working styles, especially in a remote setting.
✨Demonstrate Critical Thinking
Since the role requires strong critical thinking skills, come prepared with examples of how you've used diagnostic questioning to assess complex cases. Think about times when you've had to interpret data or make decisions based on varying levels of information. This will highlight your analytical abilities and problem-solving skills.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in this role. Engaging with the interviewers shows your genuine interest in the position and helps you determine if it's the right fit for you.