Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team providing high-quality advice for people with learning disabilities.
- Company: Join Mencap, a champion for people with learning disabilities in the UK.
- Benefits: Enjoy 32 days of paid holiday, discounts, health plans, and more perks.
- Other info: Flexible remote work with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while managing a supportive team.
- Qualifications: Experience in casework management and working with learning disabilities required.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced advice professional who enjoys supporting others to do their best work? Do you have experience managing caseworkers within an advice service and feel confident delivering and overseeing advice remotely? The Learning Disability Helpline (England) is looking for a Learning Disability Caseworker Team Manager to lead and support a team providing high-quality, complex advice. This includes safeguarding, health, community care, benefits, housing and SEND. Our service supports people with a learning disability, their families, carers and others, and is delivered both remotely and within community settings across England.
This is a full-time (37.5 hours per week), permanent role. You will primarily work from home, with the option to use Mencap offices. Occasional travel to Mencap sites and events, as well as some flexibility in working hours, will be required.
- Experience managing complex casework, including identifying and managing safeguarding concerns and challenging cases
- Confidence handling complaints and investigating issues sensitively and thoroughly
- Experience working with people with a learning disability, or within education, health or social care settings
- The ability to interpret data and work confidently with CRM systems
- Relevant qualifications in advice or an advice-related area such as housing, benefits, community care or SEND
- Experience supporting a remote team with varied working styles and levels of experience
- Strong organisational skills, with the ability to balance long-term projects alongside fast-paced priorities
- Confidence using call handling systems, CRM platforms and Microsoft-based software
- Experience leading on safeguarding for both adults and children
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long-term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns.
Learning Disability Caseworker Team Manager (Permanent) in Telford employer: Mencap
Contact Detail:
Mencap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Disability Caseworker Team Manager (Permanent) in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector, attend relevant events, and engage with online communities. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Mencap and understand their mission and values. Think about how your experience aligns with their goals, especially in supporting people with learning disabilities. Confidence is key!
✨Tip Number 3
Showcase your skills! When you get the chance, highlight your experience managing complex casework and your ability to handle safeguarding concerns. Use real-life examples to demonstrate your expertise and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure your covering statement clearly outlines why you’re the perfect fit for the Learning Disability Caseworker Team Manager role.
We think you need these skills to ace Learning Disability Caseworker Team Manager (Permanent) in Telford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting people with learning disabilities shine through. We want to see why you’re excited about this role and how your experience aligns with our mission.
Tailor Your Cover Letter: Make sure to customise your cover letter to highlight your relevant experience in managing caseworkers and delivering advice. We love seeing how your skills can directly benefit our team and the people we support.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to clearly outline your qualifications and experiences that relate to the job description without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mencap
✨Know Your Stuff
Make sure you brush up on your knowledge of learning disabilities, safeguarding, and the specific advice services mentioned in the job description. Familiarise yourself with Mencap's mission and values, as well as any recent news or developments in the sector. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a team manager, you'll need to demonstrate your experience in managing caseworkers effectively. Prepare examples of how you've led teams, handled complex cases, and supported remote workers. Think about specific challenges you've faced and how you overcame them, especially in a remote setting.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive situations. Prepare for hypothetical scenarios related to safeguarding or managing complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. This could be about the team dynamics, the support available for staff, or how Mencap measures success in their advice services. It shows you're engaged and thinking about how you can contribute to the organisation.