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- Tasks: Make calls to supporters, check in on their walks, and offer encouragement.
- Company: Join Mencap, the leading charity for learning disabilities in the UK.
- Benefits: Gain valuable experience, develop skills, and meet passionate people.
- Why this job: Be part of a meaningful campaign that supports individuals with learning disabilities.
- Qualifications: Confident phone skills, friendly attitude, and team player.
- Other info: Flexible volunteering in a supportive office environment, two days a week.
The predicted salary is between 500 - 1500 £ per month.
Are you good on the phone? Do you want the chance to call and speak to our fantastic supporters? Then our One Big Walk Volunteer Caller role could be for you!
One Big Walk is Mencap's flagship fundraising campaign where we ask members of the public to organise their own walk. This year is even bigger than ever and is held during Learning Disability Week (15th-21st June).
We are looking for volunteers who can call our volunteers, check in on how their walks are going, and wish them good luck. Calls are scheduled from March through June. If you would like experience working within an office environment and in the charity sector, and enjoy talking to the public, we want to hear from you!
About the team you will be joining: The Community Fundraising Team supports individuals, groups, corporates and schools who organise a fundraiser and raise money in aid of Mencap. Our biggest fundraiser is One Big Walk and takes place during Learning Disability Week; all the money raised supports our vision for people with a learning disability to live their lives to the full.
Availability: This role is based from our London office, and we would like you to come in two days a week – ideally Tuesdays and Thursdays.
The Skills You Need
- Comfortable and confident on the phone and speaking to people
- Friendly and approachable
- Reliable and patient
- Able to work as part of a team
- Accepting of others who might be different to yourself
Benefits and Activities: Activities you could get up to whilst volunteering include:
- Calling supporters who have signed up and thanking them for taking part, checking they have everything they need for their walk
- Giving check-in calls to monitor progress
- Giving good luck calls one week before their walk
- Giving follow-up calls one week after their walk
- Sending WhatsApp messages to supporters who sign up
- Recording all calls made on a spreadsheet
- Supporting with other ad hoc administrative tasks as required
We can provide a phone and laptop in the office to support you to do this role.
About Mencap: Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose. We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.
If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us.
Team Support Volunteer (One Big Walk Volunteer Caller - London) employer: Mencap
Contact Detail:
Mencap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Support Volunteer (One Big Walk Volunteer Caller - London)
✨Tip Number 1
Get comfy with your phone skills! Practice makes perfect, so chat with friends or family to boost your confidence before making those calls. Remember, being friendly and approachable is key!
✨Tip Number 2
Research Mencap and the One Big Walk campaign. Knowing the ins and outs of what you're supporting will help you connect better with the volunteers. Plus, it shows you're genuinely interested!
✨Tip Number 3
Be prepared for different personalities on the other end of the line. Some folks might be super chatty, while others may be a bit shy. Adapt your approach to make everyone feel comfortable!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to get your application in and show us you're keen to join the team. We can't wait to hear from you!
We think you need these skills to ace Team Support Volunteer (One Big Walk Volunteer Caller - London)
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and your passion for supporting our fantastic cause.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills match what we're looking for. If you're comfortable on the phone and enjoy chatting with people, let us know how that experience can benefit our One Big Walk campaign!
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and bullet points where possible to make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our volunteering website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to support Mencap's mission.
How to prepare for a job interview at Mencap
✨Know Your Role
Before the interview, make sure you understand what being a One Big Walk Volunteer Caller entails. Familiarise yourself with Mencap's mission and the specifics of the role, like making calls to supporters and checking in on their progress. This will help you demonstrate your genuine interest and commitment during the interview.
✨Practice Your Phone Skills
Since this role is all about being comfortable on the phone, practice speaking clearly and confidently. You could even do mock calls with friends or family to get used to the format. Highlighting your phone skills during the interview will show that you're ready for the task at hand.
✨Show Your Team Spirit
Mencap values teamwork, so be prepared to discuss your experiences working in a team. Think of examples where you've collaborated effectively or supported others. This will help you convey that you're not just a lone wolf but someone who thrives in a community setting.
✨Be Approachable and Friendly
As you'll be speaking to supporters, it's crucial to come across as friendly and approachable. During the interview, let your personality shine through. Smile, maintain eye contact, and use positive body language to create a warm atmosphere, even if it's a virtual interview.
