At a Glance
- Tasks: Lead a dynamic team to drive sales and deliver exceptional customer service.
- Company: Join a diverse and inclusive organisation making a difference for people with learning disabilities.
- Benefits: Flexible working hours, competitive salary, and opportunities for personal growth.
- Other info: Encouraging applications from under-represented communities for a more inclusive workforce.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for team development.
Are you passionate about retail and ready to take on a new challenge that will make a real difference to the lives of people with a learning disability? We have an exciting opportunity for an enthusiastic and driven Shop Manager to join our team in Claygate on a 37.5 hour contract. Your main base will be Claygate, with an expectation of regular travel and flexibility to cover other M5 stores as required.
As a Shop Manager you will be responsible for the day to day running of our store by leading an inclusive team of paid colleagues and volunteers to maximise sales income and to minimise costs. You will have the passion to drive your store to be the best in the area.
What you will do:
- Drive sales in the store to meet expected budgets and KPI’s.
- Run a high-density shop, ensuring that the shopfloor meets retail merchandising standards and that stock is rotated onto the shopfloor daily.
- Ensure that stock is generated over the door and that donors are signed up for Gift Aid.
- Ensure that the high standard of customer service that is expected by Mencap is delivered at all times.
- You will be an inclusive leader developing your team, paid and volunteers, through training and performance reviews.
- Be responsible for all financial, cash handling, security, safeguarding and health and safety in the store.
To be a successful Shop Manager you will be:
- An experienced manager with the ability to drive sales and meet KPI’s, ideally within a fashion retail environment.
- Ability to lead and support a team from varying backgrounds.
- Ability to meet the needs of the customers to generate and increase the sales of the store.
- Have a flexible approach to working hours and days, including weekends and bank holidays on a rota basis.
We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce. If you are passionate about leading high‑performing teams and delivering exceptional store standards, we’d love to hear from you.
Store Manager Claygate employer: Mencap
At Mencap, we pride ourselves on being an exceptional employer that values inclusivity and diversity, particularly in our Claygate store. Our supportive work culture fosters personal and professional growth, offering training and development opportunities for both paid staff and volunteers. Join us to make a meaningful impact in the lives of individuals with learning disabilities while enjoying a fulfilling career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager Claygate
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mencap and their values. This will help you connect your passion for retail with their mission to support people with learning disabilities.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or improved sales. We want to hear how you can drive our store to be the best in the area!
✨Tip Number 3
Be ready to discuss your flexibility! Since the role requires working weekends and bank holidays, show us that you're adaptable and willing to step up when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Store Manager Claygate
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for retail shine through in your application. We want to see how passionate you are about making a difference, especially for people with learning disabilities. Share any relevant experiences that highlight your commitment!
Tailor Your CV:Make sure your CV is tailored to the Shop Manager role. Highlight your experience in driving sales and leading teams, especially in a fashion retail environment. We love seeing how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for our team. Be sure to mention your leadership style and how you plan to support and develop your team of paid colleagues and volunteers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Mencap
✨Know Your Stuff
Before the interview, make sure you understand the role of a Shop Manager and what it entails. Familiarise yourself with Mencap's mission and values, especially how they relate to supporting people with learning disabilities. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams, especially in retail. Prepare examples of how you've motivated staff, managed performance, and created an inclusive environment. Highlight any specific achievements related to driving sales or improving customer service standards.
✨Demonstrate Flexibility
Since the role requires flexibility in working hours and locations, be prepared to discuss your availability and willingness to adapt. Share any past experiences where you successfully managed changing schedules or covered for colleagues, showing that you're a team player.
✨Prepare Questions
Interviews are a two-way street, so think of insightful questions to ask about the store's goals, team dynamics, and how success is measured. This not only shows your interest but also helps you gauge if the role is the right fit for you.
