Learning Disability Caseworker Team Manager in Stoke-on-Trent

Are you an experienced advice professional who enjoys supporting others to do their best work? Do you have experience managing caseworkers within an advice service and feel confident delivering and overseeing advice remotely? If so, we'd love to hear from you.

The Learning Disability Helpline (England) is looking for a Learning Disability Caseworker Team Manager to lead and support a team providing high-quality, complex advice. This includes safeguarding, health, community care, benefits, housing and SEND. Our service supports people with a learning disability, their families, carers and others, and is delivered both remotely and within community settings across England.

This is a full-time (37.5 hours per week), permanent role. You'll primarily work from home, with the option to use Mencap offices. Occasional travel to Mencap sites and events, as well as some flexibility in working hours, will be required.

What you'll bring to the role:

• Strong professional advice experience with a supportive, inclusive leadership style.
• Professional experience delivering advice in one or more advice settings.
• Experience managing complex casework, including identifying and managing safeguarding concerns and challenging cases.
• Confidence handling complaints and investigating issues sensitively and thoroughly.
• Experience working with people with a learning disability, or within education, health or social care settings.
• Proven experience managing people, partnerships and relationships.
• The ability to interpret data and work confidently with CRM systems.
• Relevant qualifications in advice or an advice-related area such as housing, benefits, community care or SEND.
• Experience supporting a remote team with varied working styles and levels of experience.
• Strong organisational skills, with the ability to balance long-term projects alongside fast-paced priorities.
• Confidence using call handling systems, CRM platforms and Microsoft-based software.
• Experience leading on safeguarding for both adults and children.
• Excellent critical thinking and diagnostic questioning skills.

For full details about the role and its requirements, please see the job description. As with many roles in a growing organisation, duties and responsibilities may evolve over time to meet changing needs.

This vacancy closes on Sunday 17th May and interviews will be held soon after.

Here at Mencap we operate a blinded recruitment process for a lot of our roles, please ensure you apply with a full application and covering statement that outlines why you would be the ideal person for this role. Your CV won't be seen until interview.

Benefits:

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

About Mencap:

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere. Everyone is expected to treat people well and make Mencap an inclusive organisation. Every day we grow and learn. It's okay to make mistakes but we learn from them and make changes. Everywhere people will feel respected, valued, and safe to be themselves. We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long-term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We're not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you're applying for.