At a Glance
- Tasks: Lead a team to provide high-quality support for people with learning disabilities.
- Company: Mencap is a leader in supporting individuals with learning disabilities, promoting inclusion and value.
- Benefits: Enjoy 24 days holiday, pension matching, discounts, and access to training and development.
- Why this job: Make a real difference in people's lives while growing personally and professionally.
- Qualifications: A valid UK driving license and a positive mindset are essential.
- Other info: We encourage diverse applicants and are committed to being an equitable organization.
The predicted salary is between 28800 - 43200 £ per year.
Job Advert We are looking to recruit a passionate, committed and enthusiastic Service Manager to deliver vital lead a team to provide a customer-focussed, high quality service to people with a learning disability and their families. The position is full-time (37.5 hours) and will cover various services in the North Wales area. The role can be challenging at times, so it is essential to have a positive mind-set with a desire to improve the lives of those with a learning disability. You will need to be quick thinking and have a positive can-do attitude. Have you thought about working for Mencap? Mencap is a leader in providing excellent support to people with a learning disability. Our vision is a world where people with a learning disability are valued equally, listened to and included. Everyone wants a purposeful job – to do something really meaningful. Everything we do at Mencap keeps the people we support at the centre of what we do. To find out a bit more about what life as a Support Worker is like, please click here to watch a short video. With us, it’s never ‘just a job’. In return for your hard work and passion, you can find real and meaningful work experience, access to some excellent benefits alongside our competitive pay. Click here to find out more about our Mencap benefits. No two days are ever the same, sometimes they may be challenging, but they will always be positive so click apply now to be considered! What does a Service Manager do? The primary role of a Service Manager is to lead a team to provide a customer-focused, high quality service to people with a learning disability and their families. You will have a visible presence within your services. You will set standards for quality, inclusion and excellence. In collaboration with colleagues and stakeholders, your whole focus will be to change lives for the better. The role has responsibilities that focus on three areas: Quality, Leadership & Relationships To deliver high quality, outcome focussed services, in accordance with Mencap’s systems and processes; To take ownership of key tasks, be solution focussed, and ensure the team get things done and holds them accountable; To manage the staff rota, effectively utilising IT systems, designated administrative support and staff team to complete routine and ad hoc administrative tasks in a timely, accurate manner: To be a visible, inspirational leader and role model for your staff team, demonstrating our values and communicating appropriate attitudes and behaviours at all times and to motivate your teams to achieve excellence, making sure people with a learning disability are at the heart of everything we do;You will need to hold a valid, full UK driving licence as this is essential for the role. All roles are subject to an enhanced DBS check and suitable references, one of which, must be your most recent / current employer. For more information please see the job description and additional tabs or you can call Tina Routledge on (phone number removed). At Mencap Cymru, we are an equitable and inclusive organisation, and we know diversity fosters creativity, innovation and belonging. We are committed to become a fully Anti- Racist organisation where all colleagues can thrive and make Wales the best place to live if you have a learning disability or are a family carer. We encourage applications from candidates who are underrepresented in our workforce. These include Welsh speaking candidates, those from Black, Asian and minority ethnic backgrounds and disabled people. We are also proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the directgov website. Job ID: 32928 Benefits As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees. 24 days holiday (plus bank holidays) increasing with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme Service related sick pay when 6 month probation is completed Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us. Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months Interest free season ticket loans Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc. Access to award winning training and development *T&C’s apply based on contract About Mencap At Mencap we work in partnership with people with a learning disability. We do this by providing high quality, flexible services that support people, including young adults, to live as independently as possible in their own homes and in the community. Everyone wants a purposeful job – to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. You’ll make new friends and feel inspired to reach your potential. We will ask a lot of you – but you’ll get back so much more. With us, it is never ‘just a job’. In return for your hard work and passion, we can give you real meaning and purpose in your work
Service Manager - North Wales employer: Mencap
Contact Detail:
Mencap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - North Wales
✨Tip Number 1
Familiarize yourself with Mencap's mission and values. Understanding our commitment to supporting people with learning disabilities will help you align your approach and demonstrate your passion during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led teams in the past. Highlight situations where you motivated others and achieved positive outcomes, as this is crucial for the Service Manager role.
✨Tip Number 3
Be ready to discuss your problem-solving abilities. Think of specific instances where you faced challenges in a service-oriented environment and how you overcame them, as this will demonstrate your solution-focused mindset.
✨Tip Number 4
Prepare to talk about your experience with quality assurance and customer service. Mencap values high-quality services, so be ready to explain how you've ensured excellence in your previous roles.
We think you need these skills to ace Service Manager - North Wales
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Manager at Mencap. Highlight your experience in leading teams and providing high-quality services to individuals with learning disabilities.
Tailor Your CV: Customize your CV to reflect your relevant experience and skills that align with the job description. Emphasize your leadership qualities, customer-focused approach, and any experience you have in the social care sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting people with learning disabilities. Use specific examples from your past experiences to demonstrate how you embody the values of Mencap and how you can contribute to their mission.
Showcase Your Positive Mindset: In your application, convey your positive attitude and problem-solving skills. Mention instances where you overcame challenges in previous roles, as this aligns with the expectations of the Service Manager position.
How to prepare for a job interview at Mencap
✨Show Your Passion for the Role
Make sure to express your enthusiasm for working with people with learning disabilities. Share personal experiences or motivations that drive you to make a positive impact in their lives.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to inspire and motivate others, as well as how you handle challenges and ensure accountability within your team.
✨Emphasize Customer-Focused Service
Discuss your approach to providing high-quality, customer-focused services. Be ready to share specific instances where you prioritized the needs of clients and their families, showcasing your commitment to inclusion and excellence.
✨Be Solution-Focused
During the interview, demonstrate your problem-solving skills by discussing how you've tackled difficult situations in previous roles. Show that you can think quickly and maintain a positive attitude, even in challenging circumstances.