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- Tasks: Lead a team providing high-quality advice for people with learning disabilities.
- Company: Join Mencap, a leading charity supporting individuals with learning disabilities.
- Benefits: Enjoy 32 days of paid holiday, flexible working, and a supportive environment.
- Other info: Work remotely with occasional travel; great career development opportunities await!
- Why this job: Make a real difference in people's lives while managing a passionate team.
- Qualifications: Experience in casework management and working with learning disabilities required.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced advice professional who enjoys supporting others to do their best work? Do you have experience managing caseworkers within an advice service and feel confident delivering and overseeing advice remotely? The Learning Disability Helpline (England) is looking for a Learning Disability Caseworker Team Manager to lead and support a team providing high-quality, complex advice. This includes safeguarding, health, community care, benefits, housing and SEND. Our service supports people with a learning disability, their families, carers and others, and is delivered both remotely and within community settings across England.
This is a full-time (37.5 hours per week), permanent role. You will primarily work from home, with the option to use Mencap offices. Occasional travel to Mencap sites and events, as well as some flexibility in working hours, will be required.
- Experience managing complex casework, including identifying and managing safeguarding concerns and challenging cases.
- Confidence handling complaints and investigating issues sensitively and thoroughly.
- Experience working with people with a learning disability, or within education, health or social care settings.
- The ability to interpret data and work confidently with CRM systems.
- Relevant qualifications in advice or an advice-related area such as housing, benefits, community care or SEND.
- Experience supporting a remote team with varied working styles and levels of experience.
- Strong organisational skills, with the ability to balance long-term projects alongside fast-paced priorities.
- Confidence using call handling systems, CRM platforms and Microsoft-based software.
- Experience leading on safeguarding for both adults and children.
Here at Mencap we operate a blinded recruitment process for a lot of our roles, please ensure you apply with a full application and covering statement that outlines why you would be the ideal person for this role. Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday.
Learning Disability Caseworker Team Manager (Permanent) in Portsmouth employer: Mencap
Contact Detail:
Mencap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Disability Caseworker Team Manager (Permanent) in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for virtual interviews by practising common questions and scenarios related to casework management. We all know how important it is to showcase your experience with safeguarding and complex cases, so make sure you’ve got some solid examples ready to share.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles tailored to your skills and experience, making your job search a breeze.
We think you need these skills to ace Learning Disability Caseworker Team Manager (Permanent) in Portsmouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting people with learning disabilities shine through. We want to see why you care about this role and how your experience aligns with our mission.
Tailor Your Covering Statement: Make sure your covering statement is specific to the Learning Disability Caseworker Team Manager position. Highlight your relevant experience in managing caseworkers and delivering advice, as well as any specific examples that demonstrate your skills.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at Mencap
✨Know Your Stuff
Make sure you brush up on the key areas mentioned in the job description, like safeguarding and community care. Familiarise yourself with the specific challenges faced by people with learning disabilities, as well as the services available to them. This will show that you're not just interested in the role, but that you genuinely understand the needs of the community.
✨Showcase Your Leadership Skills
As a team manager, you'll need to demonstrate your ability to lead and support a remote team. Prepare examples of how you've successfully managed caseworkers in the past, especially in challenging situations. Highlight your experience in handling complaints and your approach to resolving issues sensitively.
✨Be Data Savvy
Since the role involves interpreting data and using CRM systems, be ready to discuss your experience with these tools. Bring examples of how you've used data to inform decisions or improve service delivery. If you have any specific achievements related to data management, make sure to mention those!
✨Prepare Thoughtful Questions
Interviews are a two-way street, so think of some insightful questions to ask about the team dynamics, the challenges they face, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.