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- Tasks: Lead a team providing high-quality advice for people with learning disabilities.
- Company: Join Mencap, a supportive organisation dedicated to making a difference.
- Benefits: Enjoy 32 days of paid holiday, flexible working, and a rewarding environment.
- Other info: Work remotely with occasional travel and excellent career development opportunities.
- Why this job: Make a real impact in the lives of individuals with learning disabilities.
- Qualifications: Experience in managing casework and supporting diverse teams.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced advice professional who enjoys supporting others to do their best work? Do you have experience managing caseworkers within an advice service and feel confident delivering and overseeing advice remotely? The Learning Disability Helpline (England) is looking for a Learning Disability Caseworker Team Manager to lead and support a team providing high-quality, complex advice. This includes safeguarding, health, community care, benefits, housing and SEND. Our service supports people with a learning disability, their families, carers and others, and is delivered both remotely and within community settings across England.
This is a full-time (37.5 hours per week), permanent role. You will primarily work from home, with the option to use Mencap offices. Occasional travel to Mencap sites and events, as well as some flexibility in working hours, will be required.
- Experience managing complex casework, including identifying and managing safeguarding concerns and challenging cases
- Confidence handling complaints and investigating issues sensitively and thoroughly
- Experience working with people with a learning disability, or within education, health or social care settings
- The ability to interpret data and work confidently with CRM systems
- Relevant qualifications in advice or an advice-related area such as housing, benefits, community care or SEND
- Experience supporting a remote team with varied working styles and levels of experience
- Strong organisational skills, with the ability to balance long-term projects alongside fast-paced priorities
- Confidence using call handling systems, CRM platforms and Microsoft-based software
- Experience leading on safeguarding for both adults and children
Here at Mencap we operate a blinded recruitment process for a lot of our roles, please ensure you apply with a full application and covering statement that outlines why you would be the ideal person for this role. Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday.
Learning Disability Caseworker Team Manager in Portsmouth employer: Mencap
Contact Detail:
Mencap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Disability Caseworker Team Manager in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the advice sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research the Learning Disability Helpline and understand their mission. Be ready to discuss how your experience aligns with their needs, especially around managing complex casework and supporting a remote team.
✨Tip Number 3
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience with safeguarding and handling complaints. Use real examples to demonstrate how you've tackled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Mencap and making a difference in the lives of those with learning disabilities.
We think you need these skills to ace Learning Disability Caseworker Team Manager in Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application and covering statement to highlight your experience in managing caseworkers and delivering advice. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant experience!
Showcase Your Leadership Skills: As a Learning Disability Caseworker Team Manager, your leadership experience is key. We’re looking for examples of how you’ve supported teams in the past, especially in remote settings. Share specific instances where you’ve led a team through challenges or complex cases.
Highlight Relevant Qualifications: Don’t forget to mention any qualifications related to advice services, housing, benefits, or community care. We value your educational background, so make it clear how it supports your ability to excel in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it helps us keep everything organised and efficient on our end!
How to prepare for a job interview at Mencap
✨Know Your Stuff
Make sure you brush up on your knowledge of learning disabilities and the specific challenges faced by individuals in this area. Familiarise yourself with relevant legislation, safeguarding protocols, and the services provided by Mencap. This will show that you're not just interested in the role, but that you genuinely understand the impact of the work.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and support a remote team. Prepare examples of how you've successfully managed caseworkers or similar teams in the past, especially in challenging situations. Highlight your experience in handling complaints and your approach to fostering a positive team environment.
✨Be Ready for Scenario Questions
Expect to be asked about specific scenarios related to safeguarding and complex casework. Think through potential challenges you might face in this role and how you would address them. Practising these responses can help you feel more confident during the interview.
✨Ask Thoughtful Questions
Interviews are a two-way street, so prepare some insightful questions to ask your interviewers. Inquire about the team's dynamics, the support available for caseworkers, or how success is measured in this role. This shows your genuine interest and helps you assess if the company culture aligns with your values.