Mencap is seeking a senior Help Desk lead to unify frontline technology support across the organisation, with regular onsite presence in London or Peterborough. You will implement ITIL-aligned processes, manage incidents, and work with engineering and governance teams to keep services stable and user-friendly.
Join a collaborative team dedicated to empowering colleagues and delivering reliable digital services.
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Help Desk Squad Lead – ITIL & Service Excellence in Peterborough employer: Mencap
Mencap is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where compassion and teamwork thrive. Located in North Shields, this role as a Support Worker not only provides flexible shifts to accommodate your lifestyle but also includes valuable training opportunities and generous annual leave, ensuring you can grow both personally and professionally while making a meaningful difference in the community.
