At Mencap, we believe everyone deserves the opportunity to live a happy and fulfilling life. As we continue to invest in our digital, data and technology capabilities, we're looking for an exceptional Head of Digital Delivery to lead our teams, inspire future-focused thinking, and ensure we deliver technology that makes a real difference to the people we support.
This is a leadership role first and foremost. We're seeking someone who thrives on developing people, building high-performing teams, creating clarity in complex environments, and confidently leading through change. While a strong understanding of digital delivery is important, your ability to inspire others, influence stakeholders, and create an environment where teams can succeed will be what sets you apart.
About the Role
As Head of Digital Delivery, you'll play a pivotal leadership role within our Digital, Data & Technology function, working closely with senior leaders to shape priorities, drive organisational change, and ensure our digital initiatives are delivered successfully.
You’ll lead and coach Squad Leads and delivery leaders, helping them grow their capability while creating a culture of accountability, collaboration and continuous improvement. You’ll also provide strategic oversight across a portfolio of digital initiatives, ensuring teams have the focus, resources and support they need to achieve meaningful outcomes.
This role offers the opportunity to influence decisions at the highest levels of the organisation, bringing together people, technology and strategy to deliver lasting impact.
What You’ll Be Doing
- Leading, coaching and developing a team of Squad Leads and delivery professionals.
- Building a positive, inclusive and high-performing culture where people can do their best work.
- Providing leadership across multiple digital initiatives and programmes of work.
- Supporting leaders through organisational and operational change.
- Working collaboratively with senior stakeholders to shape priorities and make informed decisions.
- Balancing competing demands while ensuring teams remain focused on achievable outcomes.
- Creating visibility of risks, challenges and dependencies across the digital portfolio.
- Championing continuous improvement, innovation and effective ways of working.
- Ensuring digital solutions align with organisational objectives and deliver real value.
What We’re Looking For
Exceptional Leadership Skills
- Experience leading leaders and developing high-performing teams.
- A coaching and empowering leadership style.
- The ability to build credibility and strong relationships across an organisation.
- Experience navigating complex stakeholder environments.
- The confidence to challenge constructively and influence senior decision-makers.
Strategic Thinking & Delivery Expertise
- Experience leading digital, technology, transformation or change functions.
- A track record of successfully delivering through others rather than directly managing projects.
- The ability to balance strategic thinking with operational delivery.
- Experience working within complex organisations where governance and prioritisation are critical.
Personal Qualities
- Authentic and inclusive leadership.
- Excellent communication and influencing skills.
- Strong judgement and decision-making capability.
- High levels of integrity, resilience and accountability.
- A genuine passion for empowering people and driving positive change.
Why Join Mencap?
At Mencap, technology is an enabler of our mission. The work you do will help improve services, strengthen operational effectiveness, and ultimately support people with a learning disability to live the lives they choose.
In return, you’ll join an organisation that values inclusion, collaboration and development, where you’ll have the opportunity to make a genuine impact while leading talented teams through an exciting period of transformation.
This isn’t just another leadership role. It’s an opportunity to shape the future of digital delivery whilst helping create a more inclusive society for people with a learning disability and their families.
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Head of Digital Delivery in Peterborough employer: Mencap
Mencap is an exceptional employer that prioritises inclusivity and employee well-being, making it a fantastic place to work as a Store Manager in Worksop. With a strong commitment to personal and professional growth, employees benefit from extensive training opportunities, a generous holiday package, and various perks that enhance work-life balance. The supportive work culture fosters collaboration and respect, ensuring that every team member feels valued while contributing to a meaningful mission of improving the lives of individuals with learning disabilities.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Digital Delivery in Peterborough
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Mencap are looking for when hiring for a Head of Digital Delivery.
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In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Mencap for the Head of Digital Delivery, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
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✨Utilise Company Resources
Don’t forget to check out Mencap’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Head of Digital Delivery.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Mencap, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
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Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Mencap. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Mencap
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Mencap uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Mencap. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
