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- Tasks: Lead a team providing high-quality advice for individuals with learning disabilities.
- Company: Join Mencap, a supportive organisation dedicated to making a difference.
- Benefits: Enjoy 32 days of paid holiday, flexible working, and a rewarding work environment.
- Other info: Work remotely with occasional travel; great career development opportunities await!
- Why this job: Make a real impact in the lives of people with learning disabilities while leading a passionate team.
- Qualifications: Experience in advice settings and managing complex casework is essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced advice professional who enjoys supporting others to do their best work? Do you have experience managing caseworkers within an advice service and feel confident delivering and overseeing advice remotely? If so, we'd love to hear from you.
The Learning Disability Helpline (England) is looking for a Learning Disability Caseworker Team Manager to lead and support a team providing high-quality, complex advice. This includes safeguarding, health, community care, benefits, housing and SEND. Our service supports people with a learning disability, their families, carers and others, and is delivered both remotely and within community settings across England.
This is a full-time (37.5 hours per week), permanent role. You'll primarily work from home, with the option to use Mencap offices. Occasional travel to Mencap sites and events, as well as some flexibility in working hours, will be required.
What you'll bring to the role:
- You’ll be someone who combines strong professional advice experience with a supportive, inclusive leadership style.
- Professional experience delivering advice in one or more advice settings.
- Experience managing complex casework, including identifying and managing safeguarding concerns and challenging cases.
- Confidence handling complaints and investigating issues sensitively and thoroughly.
- Experience working with people with a learning disability, or within education, health or social care settings.
- Proven experience managing people, partnerships and relationships.
- The ability to interpret data and work confidently with CRM systems.
- Relevant qualifications in advice or an advice-related area such as housing, benefits, community care or SEND.
- Experience supporting a remote team with varied working styles and levels of experience.
- Strong organisational skills, with the ability to balance long-term projects alongside fast-paced priorities.
- Confidence using call handling systems, CRM platforms and Microsoft-based software.
- Experience leading on safeguarding for both adults and children.
- Excellent critical thinking and diagnostic questioning skills.
For full details about the role and its requirements, please see the job description. As with many roles in a growing organisation, duties and responsibilities may evolve over time to meet changing needs.
This vacancy closes on Sunday 17th May and interviews will be held soon after. Here at Mencap we operate a blinded recruitment process for a lot of our roles, please ensure you apply with a full application and covering statement that outlines why you would be the ideal person for this role. Your CV won't be seen until interview.
JOB ID: 35643
Benefits:
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday (including...
Learning Disability Caseworker Team Manager in Newport employer: Mencap
Contact Detail:
Mencap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Disability Caseworker Team Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the advice sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to managing caseworkers and delivering advice. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've supported teams in the past, especially in remote settings. This will help you stand out as a candidate who can lead effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Learning Disability Caseworker Team Manager in Newport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application and covering statement to highlight how your experience aligns with the role. We want to see how you can bring your unique skills to our team!
Showcase Your Leadership Style: Since this role involves managing a team, let us know about your supportive and inclusive leadership style. Share examples of how you've successfully led teams in the past, especially in advice settings.
Highlight Relevant Experience: Be sure to mention any specific experience you have with learning disabilities, safeguarding, or complex casework. We’re looking for someone who understands the nuances of these areas, so don’t hold back!
Apply Through Our Website: Remember to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it keeps everything organised on our end.
How to prepare for a job interview at Mencap
✨Know Your Stuff
Make sure you brush up on the key areas mentioned in the job description, like safeguarding, health, and community care. Familiarise yourself with the specific challenges faced by people with learning disabilities, as this will show your genuine interest and understanding of the role.
✨Showcase Your Leadership Style
Prepare examples that highlight your inclusive leadership style. Think about times when you've successfully managed a team or handled complex casework. Be ready to discuss how you support and motivate your team, especially in a remote setting.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, especially around managing complaints or safeguarding concerns. Practise articulating your thought process and decision-making skills, as this will demonstrate your critical thinking abilities.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in this role. This shows you're not just interested in the position but also in contributing positively to the team.