At a Glance
- Tasks: Connect and support a vibrant network of organisations, ensuring they thrive.
- Company: Join Mencap, a leading charity dedicated to supporting people with learning disabilities.
- Benefits: Enjoy 32 days of paid holiday, discounts, health plans, and more perks.
- Other info: Flexible working hours and a commitment to inclusivity and personal growth.
- Why this job: Make a meaningful impact by strengthening partnerships and enhancing community engagement.
- Qualifications: Strong communication skills and a passion for supporting organisations.
The predicted salary is between 30000 - 40000 € per year.
Join the Community Engagement Team at Mencap. We are looking for a proactive and relationship-focused Membership Manager to join Mencap's Community Engagement Team. This is an exciting opportunity to play a key role in supporting a vibrant network of 264 independent organisations, many of whom proudly share the Mencap brand. As Membership Manager, you will act as a vital connector between our affiliate network and the wider organisation, helping members access the information, resources, opportunities, and support they need to thrive. You will build strong relationships across the network, ensuring organisations feel informed, valued, and supported in delivering their important work.
This is a part-time (30 hours per week), up to 12 month fixed term position.
What you’ll be doing:
- Managing and overseeing the affiliation process for member organisations
- Acting as a key point of contact for brand, quality, and support enquiries
- Building strong, collaborative relationships with a wide range of stakeholders
- Creating engaging communications through digital platforms, email campaigns, and social media
- Sharing resources, opportunities, guidance, and updates across the network
- Using CRM systems to track engagement and maintain accurate network records
- Signposting organisations to relevant support and advice across the wider organisation
About you:
- An excellent communicator with strong relationship-building skills
- Organised and confident managing a varied workload with great attention to detail
- Passionate about supporting organisations and delivering excellent stakeholder engagement
- Comfortable using CRM systems and digital communication platforms
- Proactive, approachable, and able to work collaboratively with a shared vision
This is a rewarding opportunity for someone who enjoys connecting people, strengthening partnerships, and making a meaningful impact through effective engagement and communication.
Applications close on 29 May 2026. However, we reserve the right to close this vacancy early if we receive a high volume of suitable applications, so we encourage you to apply as soon as possible. Interviews will be held on 4 June 2026.
Here at Mencap we operate a blinded recruitment process for a lot of our roles, please ensure you apply with a full application and covering statement.
Benefits:
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
About Mencap:
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.
Belonging at Mencap is for everyone, every day, everywhere. Everyone is expected to treat people well and make Mencap an inclusive organisation. Every day we grow and learn. It's okay to make mistakes but we learn from them and make changes. Everywhere people will feel respected, valued, and safe to be themselves.
We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long-term health condition, women, parents and carers, and their allies.
We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We're not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you're applying for.
Membership Manager in Newcastle upon Tyne employer: Mencap
Mencap is an exceptional employer that prioritises the well-being and development of its employees, offering a generous benefits package including 32 days of paid holiday and various perks. With a strong commitment to inclusivity and personal growth, Mencap fosters a collaborative work culture where every team member feels valued and empowered to make a meaningful impact in supporting individuals with learning disabilities.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Manager in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mencap and its mission. Understanding their values and how they support people with learning disabilities will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! As a Membership Manager, you'll need to build strong relationships. Try role-playing with a friend or family member to get comfortable discussing your experiences and how they relate to the role.
✨Tip Number 3
Show your passion! When you're in the interview, let your enthusiasm for supporting organisations shine through. Share specific examples of how you've made an impact in previous roles to demonstrate your commitment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Mencap site. This way, you can ensure your application is seen by the right people and you won’t miss out on any important updates.
We think you need these skills to ace Membership Manager in Newcastle upon Tyne
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for supporting organisations and building relationships.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Membership Manager role. Show us how you can connect with our affiliate network and support their needs!
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and get straight to the point in your application. This will help us understand your qualifications and enthusiasm without any fluff.
Apply Early:Don’t wait until the last minute! We encourage you to apply as soon as possible through our website. The sooner we see your application, the better your chances of joining our amazing team!
How to prepare for a job interview at Mencap
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Mencap's mission and values. Familiarise yourself with their work in supporting people with learning disabilities and how the Membership Manager role fits into that vision. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships in previous roles. Think about specific instances where you’ve engaged stakeholders or collaborated with teams. Highlight your communication style and how it fosters strong connections, as this is crucial for the Membership Manager position.
✨Be Ready to Discuss Digital Communication
Since the role involves creating engaging communications through digital platforms, be prepared to discuss your experience with CRM systems and social media. Share any successful campaigns you've managed or innovative ideas you have for enhancing member engagement through digital channels.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the current challenges faced by the Community Engagement Team or how they measure success in member engagement. This not only shows your enthusiasm but also helps you gauge if the role aligns with your career aspirations.
