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- Tasks: Lead a team providing high-quality advice for people with learning disabilities.
- Company: Join Mencap, a leading charity supporting individuals with learning disabilities.
- Benefits: Enjoy 32 days of paid holiday, flexible working, and a supportive environment.
- Other info: Work remotely with occasional travel; great career development opportunities await!
- Why this job: Make a real difference in people's lives while managing a passionate team.
- Qualifications: Experience in casework management and working with learning disabilities required.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced advice professional who enjoys supporting others to do their best work? Do you have experience managing caseworkers within an advice service and feel confident delivering and overseeing advice remotely? The Learning Disability Helpline (England) is looking for a Learning Disability Caseworker Team Manager to lead and support a team providing high-quality, complex advice. This includes safeguarding, health, community care, benefits, housing and SEND. Our service supports people with a learning disability, their families, carers and others, and is delivered both remotely and within community settings across England.
This is a full-time (37.5 hours per week), permanent role. You will primarily work from home, with the option to use Mencap offices. Occasional travel to Mencap sites and events, as well as some flexibility in working hours, will be required.
- Experience managing complex casework, including identifying and managing safeguarding concerns and challenging cases
- Confidence handling complaints and investigating issues sensitively and thoroughly
- Experience working with people with a learning disability, or within education, health or social care settings
- The ability to interpret data and work confidently with CRM systems
- Relevant qualifications in advice or an advice-related area such as housing, benefits, community care or SEND
- Experience supporting a remote team with varied working styles and levels of experience
- Strong organisational skills, with the ability to balance long-term projects alongside fast-paced priorities
- Confidence using call handling systems, CRM platforms and Microsoft-based software
- Experience leading on safeguarding for both adults and children
Here at Mencap we operate a blinded recruitment process for a lot of our roles, please ensure you apply with a full application and covering statement that outlines why you would be the ideal person for this role. Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday.
Learning Disability Caseworker Team Manager (Permanent) in Maidstone employer: Mencap
Contact Detail:
Mencap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Disability Caseworker Team Manager (Permanent) in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to a hidden job opening that’s not even advertised.
✨Tip Number 2
Prepare for virtual interviews by practising common questions and scenarios related to managing caseworkers and complex advice. We all know how important first impressions are, so make sure your tech is sorted and you’re in a quiet space!
✨Tip Number 3
Showcase your experience with safeguarding and case management during interviews. Use specific examples to demonstrate how you've handled challenging cases in the past. This will help you stand out as a candidate who knows their stuff!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Mencap.
We think you need these skills to ace Learning Disability Caseworker Team Manager (Permanent) in Maidstone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application and covering statement to highlight your experience in managing caseworkers and delivering advice. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant experience!
Showcase Your Experience: When detailing your past roles, focus on your experience with complex casework and safeguarding. We’re looking for someone who can handle challenging cases, so share specific examples that demonstrate your expertise in these areas.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Mencap
✨Know Your Stuff
Make sure you brush up on your knowledge of learning disabilities and the specific challenges faced by individuals in this area. Familiarise yourself with relevant legislation, safeguarding protocols, and the services offered by Mencap. This will show that you're not just interested in the role but also passionate about making a difference.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past, especially in remote settings. Think about times when you’ve had to handle complex casework or support team members with varied experience levels. Highlight your ability to balance long-term projects with immediate priorities, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to safeguarding or managing complaints. Practice articulating your thought process and decision-making skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team dynamics, the challenges they face, or how success is measured in the role. It shows your genuine interest and helps you assess if the company culture aligns with your values.