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For Companies At a Glance
- Tasks: Lead a team providing expert advice on safeguarding, health, and community care.
- Company: Join Mencap, a leading charity supporting individuals with learning disabilities.
- Benefits: Enjoy 32 days of paid holiday, discounts, and health cash plans.
- Other info: Flexible remote work with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in advice settings and managing complex cases is essential.
The predicted salary is between 30000 - 40000 £ per year.
The Learning Disability Helpline (England) is looking for a Learning Disability Caseworker Team Manager to lead and support a team providing high quality complex advice across safeguarding, health, community care, benefits, housing and SEND. The role is based primarily at home with occasional travel to Mencap sites.
Key Responsibilities
- Lead and manage a team of caseworkers delivering advice remotely and in community settings.
- Ensure high quality delivery of advice on safeguarding, health, community care, benefits, housing and SEND.
- Handle and investigate complaints sensitively and thoroughly.
- Identify and manage safeguarding concerns in complex cases.
- Interpret data and maintain accurate records within CRM systems.
- Support and develop a remote team with varied working styles and levels of experience.
- Balance long-term projects with fast-paced priorities.
Requirements
- Professional experience delivering advice in one or more advice settings.
- Experience managing complex casework, including safeguarding and challenging cases.
- Confidence handling complaints and investigating issues.
- Experience working with people with a learning disability, or within education, health or social care settings.
- Proven experience managing people, partnerships and relationships.
- Ability to interpret data and work confidently with CRM systems.
- Relevant qualifications in advice or an advice-related area such as housing, benefits, community care or SEND.
- Experience supporting a remote team with varied working styles and levels of experience.
- Strong organisational skills and the ability to balance long-term projects alongside fast-paced priorities.
- Confidence using call handling systems, CRM platforms and Microsoft-based software.
- Experience leading on safeguarding for both adults and children.
- Excellent critical thinking and diagnostic questioning skills.
Benefits
- Full-time (37.5 hours per week) permanent role with optional use of Mencap offices.
- Benefits include 32 days of paid holiday (including bank holidays, pro-rata), discounts at leading retailers, access to health cash plans, interest-free loans and additional perks.
Learning Disability Caseworker Team Manager in Great Yarmouth employer: Mencap
Contact Detail:
Mencap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Disability Caseworker Team Manager in Great Yarmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a Learning Disability Caseworker Team Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of safeguarding, health, and community care. We recommend practising common interview questions and scenarios related to managing complex cases. Show them you’ve got the skills to lead a team effectively!
✨Tip Number 3
Don’t forget to showcase your experience with CRM systems during interviews. Be ready to discuss how you’ve used data to improve case management or support your team. This will demonstrate your organisational skills and ability to balance priorities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Learning Disability Caseworker Team Manager in Great Yarmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing complex casework and delivering advice. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant experience!
Showcase Your Leadership Skills: As a Learning Disability Caseworker Team Manager, you'll be leading a team. Use your application to demonstrate your leadership style and how you've successfully managed teams in the past. We love to see examples of how you've supported and developed others!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid jargon and make it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Mencap
✨Know Your Stuff
Make sure you brush up on the key areas mentioned in the job description, like safeguarding, health, and community care. Being able to discuss these topics confidently will show that you're not just familiar with them, but that you can lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've managed teams in the past, especially in remote settings. Highlight your experience in balancing long-term projects with urgent priorities, as this is crucial for the role. Use specific scenarios to illustrate your leadership style and how you support varied working styles.
✨Handle Complaints Like a Pro
Since the role involves handling complaints, think of instances where you've dealt with challenging situations. Be ready to explain your approach to investigating issues sensitively and thoroughly, as well as how you ensure high-quality advice delivery.
✨Data Savvy is Key
Familiarise yourself with CRM systems and data interpretation, as these are essential for the role. Be prepared to discuss how you've used data in previous roles to improve service delivery or manage complex cases, showcasing your analytical skills.