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- Tasks: Lead a team providing high-quality advice for people with learning disabilities.
- Company: Join Mencap, a supportive organisation making a real difference in communities.
- Benefits: Enjoy 32 days of paid holiday, flexible working, and a rewarding work environment.
- Other info: Work remotely with occasional travel; great career growth opportunities await!
- Why this job: Make a positive impact while supporting a diverse team and community.
- Qualifications: Experience in advice settings and managing complex casework is essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced advice professional who enjoys supporting others to do their best work? Do you have experience managing caseworkers within an advice service and feel confident delivering and overseeing advice remotely? If so, we'd love to hear from you.
The Learning Disability Helpline (England) is looking for a Learning Disability Caseworker Team Manager to lead and support a team providing high-quality, complex advice. This includes safeguarding, health, community care, benefits, housing and SEND. Our service supports people with a learning disability, their families, carers and others, and is delivered both remotely and within community settings across England.
This is a full-time (37.5 hours per week), permanent role. You'll primarily work from home, with the option to use Mencap offices. Occasional travel to Mencap sites and events, as well as some flexibility in working hours, will be required.
What you'll bring to the role:
- You’ll be someone who combines strong professional advice experience with a supportive, inclusive leadership style.
- Professional experience delivering advice in one or more advice settings.
- Experience managing complex casework, including identifying and managing safeguarding concerns and challenging cases.
- Confidence handling complaints and investigating issues sensitively and thoroughly.
- Experience working with people with a learning disability, or within education, health or social care settings.
- Proven experience managing people, partnerships and relationships.
- The ability to interpret data and work confidently with CRM systems.
- Relevant qualifications in advice or an advice-related area such as housing, benefits, community care or SEND.
- Experience supporting a remote team with varied working styles and levels of experience.
- Strong organisational skills, with the ability to balance long-term projects alongside fast-paced priorities.
- Confidence using call handling systems, CRM platforms and Microsoft-based software.
- Experience leading on safeguarding for both adults and children.
- Excellent critical thinking and diagnostic questioning skills.
For full details about the role and its requirements, please see the job description. As with many roles in a growing organisation, duties and responsibilities may evolve over time to meet changing needs.
This vacancy closes on Sunday 17th May and interviews will be held soon after. Here at Mencap we operate a blinded recruitment process for a lot of our roles, please ensure you apply with a full application and covering statement that outlines why you would be the ideal person for this role. Your CV won't be seen until interview.
JOB ID: 35643
Benefits:
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday (including...
Learning Disability Caseworker Team Manager in Dartford employer: Mencap
Contact Detail:
Mencap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Disability Caseworker Team Manager in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections in the advice sector and let them know you're on the hunt for a Learning Disability Caseworker Team Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of safeguarding, health, and community care. Be ready to share examples of how you've managed complex casework and supported teams remotely. We want to see your confidence shine through!
✨Tip Number 3
Show off your leadership style! During interviews, highlight how you foster an inclusive environment and support your team. Share stories that demonstrate your ability to handle complaints and manage relationships effectively.
✨Tip Number 4
Don't forget to apply through our website! Make sure your application is tailored to the role, showcasing your relevant experience and qualifications. A well-crafted covering statement can make all the difference in landing that interview!
We think you need these skills to ace Learning Disability Caseworker Team Manager in Dartford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application and covering statement to highlight how your experience aligns with the role. We want to see how you can bring your unique skills to our team!
Showcase Your Leadership Style: Since this role involves managing a team, let us know about your supportive and inclusive leadership style. Share examples of how you've successfully led teams in the past, especially in advice settings.
Highlight Relevant Experience: Be sure to mention any specific experience you have with learning disabilities, safeguarding, or complex casework. We’re looking for someone who understands the nuances of these areas, so don’t hold back!
Apply Through Our Website: Remember to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it keeps everything organised on our end.
How to prepare for a job interview at Mencap
✨Know Your Stuff
Make sure you brush up on the key areas mentioned in the job description, like safeguarding and community care. Familiarise yourself with the specific challenges faced by people with learning disabilities, as well as the advice services available. This will show that you're not just interested in the role, but that you genuinely understand the needs of the service.
✨Showcase Your Leadership Style
Since this role involves managing a team, be prepared to discuss your leadership approach. Think about examples where you've supported your team through complex cases or helped them develop their skills. Highlight how you create an inclusive environment and manage remote teams effectively.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations, especially around safeguarding and complaints. Prepare some real-life examples that demonstrate your critical thinking and problem-solving skills. This will help you illustrate your experience and how you can apply it to the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This is your chance to show your interest in the role and the organisation. You might want to ask about the team dynamics, ongoing training opportunities, or how success is measured in this position. It shows you're engaged and thinking ahead.