Membership Manager in Cheltenham

Join the Community Engagement Team at Mencap. We are looking for a proactive and relationship-focused Membership Manager to support a vibrant network of 264 independent organisations, many of whom proudly share the Mencap brand. As Membership Manager, you will act as a vital connector between our affiliate network and the wider organisation, helping members access the information, resources, opportunities, and support they need to thrive. You will build strong relationships across the network, ensuring organisations feel informed, valued, and supported in delivering their important work.

This is a part-time (30 hours per week), up to 12 month fixed term position.

What you’ll be doing:

• Managing and overseeing the affiliation process for member organisations
• Acting as a key point of contact for brand, quality, and support enquiries
• Building strong, collaborative relationships with a wide range of stakeholders
• Creating engaging communications through digital platforms, email campaigns, and social media
• Sharing resources, opportunities, guidance, and updates across the network
• Using CRM systems to track engagement and maintain accurate network records
• Signposting organisations to relevant support and advice across the wider organisation

About you:

• An excellent communicator with strong relationship-building skills
• Organised and confident managing a varied workload with great attention to detail
• Passionate about supporting organisations and delivering excellent stakeholder engagement
• Comfortable using CRM systems and digital communication platforms
• Proactive, approachable, and able to work collaboratively with a shared vision

This is a rewarding opportunity for someone who enjoys connecting people, strengthening partnerships, and making a meaningful impact through effective engagement and communication.

Applications close on 29 May 2026. However, we reserve the right to close this vacancy early if we receive a high volume of suitable applications, so we encourage you to apply as soon as possible. Interviews will be held on 4 June 2026.

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

About Mencap:

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere. Everyone is expected to treat people well and make Mencap an inclusive organisation. Every day we grow and learn. It's okay to make mistakes but we learn from them and make changes. Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long-term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We're not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you're applying for.