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- Tasks: Lead a team providing high-quality advice for people with learning disabilities.
- Company: Join Mencap, a leading charity dedicated to supporting individuals with learning disabilities.
- Benefits: Enjoy 32 days of paid holiday, discounts, health plans, and flexible working options.
- Other info: Be part of a diverse team committed to inclusivity and community support.
- Why this job: Make a real difference in people's lives while managing a supportive remote team.
- Qualifications: Experience in casework management and working with learning disabilities is essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced advice professional who enjoys supporting others to do their best work? Do you have experience managing caseworkers within an advice service and feel confident delivering and overseeing advice remotely? The Learning Disability Helpline (England) is looking for a Learning Disability Caseworker Team Manager to lead and support a team providing high-quality, complex advice. This includes safeguarding, health, community care, benefits, housing and SEND. Our service supports people with a learning disability, their families, carers and others, and is delivered both remotely and within community settings across England.
This is a full-time (37.5 hours per week), permanent role. You will primarily work from home, with the option to use Mencap offices. Occasional travel to Mencap sites and events, as well as some flexibility in working hours, will be required.
- Experience managing complex casework, including identifying and managing safeguarding concerns and challenging cases
- Confidence handling complaints and investigating issues sensitively and thoroughly
- Experience working with people with a learning disability, or within education, health or social care settings
- The ability to interpret data and work confidently with CRM systems
- Relevant qualifications in advice or an advice-related area such as housing, benefits, community care or SEND
- Experience supporting a remote team with varied working styles and levels of experience
- Strong organisational skills, with the ability to balance long-term projects alongside fast-paced priorities
- Confidence using call handling systems, CRM platforms and Microsoft-based software
- Experience leading on safeguarding for both adults and children
Here at Mencap we operate a blinded recruitment process for a lot of our roles, please ensure you apply with a full application and covering statement that outlines why you would be the ideal person for this role. Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long-term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns.
Locations
Learning Disability Caseworker Team Manager (Permanent) in Basingstoke, Hampshire employer: Mencap
Contact Detail:
Mencap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Disability Caseworker Team Manager (Permanent) in Basingstoke, Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector, attend relevant events, and engage with online communities. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the organisation, understand their values, and think about how your experience aligns with their mission. Practise answering common questions and be ready to share specific examples of your past work.
✨Tip Number 3
Showcase your skills! If you’ve got experience managing complex casework or working with people with learning disabilities, make sure to highlight that in conversations. Use real-life examples to demonstrate your expertise and confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in the lives of those we support.
We think you need these skills to ace Learning Disability Caseworker Team Manager (Permanent) in Basingstoke, Hampshire
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting people with learning disabilities shine through. We want to see why you care about this role and how your experience aligns with our mission at Mencap.
Tailor Your Covering Statement: Make sure your covering statement is specific to the Learning Disability Caseworker Team Manager position. Highlight your relevant experience in managing caseworkers and handling complex cases, as this will show us you're the right fit for the team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing benefits package there.
How to prepare for a job interview at Mencap
✨Know Your Stuff
Make sure you brush up on the key areas mentioned in the job description, like safeguarding, health, and community care. Familiarise yourself with the challenges faced by people with learning disabilities and be ready to discuss how your experience aligns with these needs.
✨Showcase Your Leadership Skills
As a team manager, you'll need to demonstrate your ability to lead and support a remote team. Prepare examples of how you've successfully managed caseworkers in the past, especially in handling complex cases and complaints. Highlight your approach to motivating and guiding your team.
✨Be Data Savvy
Since the role involves interpreting data and using CRM systems, be prepared to discuss your experience with these tools. Think of specific instances where you've used data to improve service delivery or manage casework effectively.
✨Emphasise Your Flexibility
With the role requiring occasional travel and flexibility in working hours, it's important to convey your adaptability. Share examples of how you've successfully balanced long-term projects with urgent priorities, especially in a remote setting.