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- Tasks: Lead and coordinate services for adults with learning disabilities, ensuring high-quality support.
- Company: Join Mencap, a leading charity dedicated to improving lives of people with learning disabilities.
- Benefits: Enjoy 32 days paid holiday, discounts, health plans, and more perks!
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Leadership experience in care services and relevant qualifications required.
- Other info: Inclusive culture with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About the Team and the Role
Provide leadership for high‑quality, person‑centred services for adults with learning disabilities, autism and behaviours of concern, delivering measurable outcomes. Direct and coordinate a multidisciplinary workforce to deliver integrated, holistic support. Embed Positive Behaviour Support and trauma‑informed practice across services, ensuring consistency and measurable reduction in restrictive practices. Own regulatory compliance (e.g. RQIA) and internal governance through scheduled audits, quality reviews, action plans and continuous improvement cycles. Manage budgets, staffing models and resource allocation to ensure safe, efficient and financially sustainable operations. Build a high‑performance culture through supervision, coaching, reflective practice and continuous improvement. Lead safeguarding, risk management and crisis response, ensuring proportionate risk assessments, and timely escalation and reporting. Act as key liaison with families, commissioners and partner agencies, representing the service, negotiating solutions and advocating for people supported.
What you will bring to the role (Essentials)
- Substantial leadership experience managing supported living or care services for individuals, with clear accountability for quality and performance.
- QCF Level 5 in Health and Social Care Management or a NVQ Level 5 in Health and Social Care, and relevant experience to be Registered Manager.
- Eligible for NISCC registration and able to obtain Enhanced AccessNI clearance.
- Advanced knowledge of Positive Behaviour Support and trauma‑informed approaches, with a track record of embedding these frameworks at service level.
- Excellent communication, judgement and problem‑solving skills, with evidence of sound decision‑making under pressure.
- Demonstrated capability in people management, including supervision, performance management, workforce planning and professional development.
- Proven competence in financial stewardship and resource planning, delivering services within contractual, regulatory and organisational parameters.
- Strong expertise in safeguarding, risk assessment and incident management, including investigation, analysis and implementation of corrective actions.
- Thorough understanding of regulatory standards (e.g. RQIA) and quality assurance, including audits, governance reporting and readiness for inspection.
- Clean Driving Licence would be preferable.
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high‑street retailers, access to health cash plans, interest‑free loans, and many more exciting offerings.
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We’re here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere.
Everyone is expected to treat people well and make Mencap an inclusive organisation. Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes. Everywhere people will feel respected, valued and safe to be themselves. We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long‑term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
Service Operations Manager in Bangor employer: Mencap
Contact Detail:
Mencap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager in Bangor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to person-centred services and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and crisis management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Operations Manager in Bangor
Some tips for your application 🫡
Show Your Leadership Skills: When you're writing your application, make sure to highlight your leadership experience. We want to see how you've managed teams and delivered high-quality services in the past. Use specific examples that demonstrate your ability to lead and inspire others.
Emphasise Your Knowledge of Care Standards: Make it clear that you understand regulatory standards like RQIA and quality assurance processes. We’re looking for someone who can navigate these frameworks confidently, so don’t shy away from mentioning any relevant experience or training you've had.
Communicate Clearly: Your written application should reflect your excellent communication skills. Keep it clear and concise, and make sure to tailor your language to match the job description. This shows us that you can communicate effectively, which is crucial for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about Mencap and what we stand for!
How to prepare for a job interview at Mencap
✨Know Your Stuff
Make sure you brush up on your knowledge of Positive Behaviour Support and trauma-informed practices. Be ready to discuss how you've implemented these frameworks in past roles, as this will show your understanding and commitment to high-quality, person-centred services.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in managing supported living or care services. Think about specific situations where you’ve successfully led a team, managed budgets, or improved service quality. This will demonstrate your capability to build a high-performance culture.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Given the role's emphasis on communication with families, commissioners, and partner agencies, being able to convey your ideas effectively will be crucial. Consider doing mock interviews to refine your delivery.
✨Understand Regulatory Standards
Familiarise yourself with the regulatory standards relevant to the role, such as RQIA. Be prepared to discuss how you would ensure compliance and readiness for inspections, as this will show your proactive approach to governance and quality assurance.
