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- Tasks: Oversee live event operations and ensure seamless video delivery.
- Company: Join a leading multinational streaming service with a global reach.
- Benefits: Collaborate with top teams and make a direct impact on audiences worldwide.
- Why this job: Be at the forefront of live events, innovate processes, and enhance viewer experiences.
- Qualifications: Experience in troubleshooting, live streaming, and technical support required.
- Other info: Engage in team-building activities and lead technical projects.
The predicted salary is between 48000 - 72000 £ per year.
London, United Kingdom | Posted on 11/05/2024
Are you an experienced engineer with a passion for live operations? Join a multinational company as a Senior Support Engineer for a live operation at a streaming service! In this role, you’ll be at the forefront of delivering exceptional live events, ensuring seamless video delivery and monitoring across platforms. This opportunity allows you to collaborate with top-notch teams while making a direct impact on a global audience.
What You’ll Do:
As a Senior Support Engineer, you will be responsible for overseeing the operation and monitoring of live events. Your expertise will ensure that video signals are effectively managed from venues to customer devices, providing an exceptional viewing experience.
Key Responsibilities:
- Deliver high-quality live sports and music events worldwide.
- Collaborate with peers to address critical support issues, balancing immediate fixes with root-cause analysis.
- Lead technical projects, coordinating support to resolve challenges and meet milestones.
- Apply deep technical expertise to innovate and simplify processes.
- Set and maintain high standards for operational excellence.
- Engage in team-building activities, including hiring, mentoring, and community education.
- Solve complex, ambiguous issues independently with practical solutions.
- Communicate decisions and foster alignment across teams.
- Serve as escalation point for high-severity incidents.
- Partner with internal teams to continuously enhance customer experience.
Requirements
Technical Skills:
- Proficiency in troubleshooting and debugging complex technical systems.
- Development or technical support experience.
- Knowledge of live streaming or live production, especially with video encoding, acquisition, adaptive bitrate playback, and streaming protocols.
- Familiarity with live OTT video delivery.
Preferred Skills:
- Project management, driving collaborative initiatives from start to completion.
- Experience in live broadcast production, TOC (Technical Operations Centre), or MCR (Main Control Room).
- Scripting proficiency in modern programming languages.
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Senior Live Ops Support Engineer employer: Menaalliances
Contact Detail:
Menaalliances Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Live Ops Support Engineer
✨Tip Number 1
Make sure to showcase your experience with live streaming and video production in your conversations. Highlight specific projects where you successfully managed live events, as this will resonate well with our team's focus on delivering high-quality experiences.
✨Tip Number 2
Familiarize yourself with the latest trends and technologies in live operations. Being able to discuss recent advancements in video encoding and adaptive bitrate playback can set you apart during interviews and demonstrate your passion for the field.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. We value engineers who can tackle complex issues independently, so think of examples where you've successfully resolved technical challenges in a live environment.
✨Tip Number 4
Engage with our community on social media or forums related to live operations. This not only shows your enthusiasm but also helps you network with current employees, which could provide valuable insights into our company culture and expectations.
We think you need these skills to ace Senior Live Ops Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in live operations and technical support. Emphasize your troubleshooting skills and any specific projects related to live streaming or video production.
Craft a Compelling Cover Letter: In your cover letter, express your passion for live events and detail how your background aligns with the responsibilities of the Senior Support Engineer role. Mention specific experiences that demonstrate your ability to solve complex issues.
Showcase Technical Skills: Clearly outline your technical skills related to live streaming, video encoding, and adaptive bitrate playback. Provide examples of how you've applied these skills in previous roles to enhance operational excellence.
Highlight Team Collaboration: Discuss your experience working in teams, especially in high-pressure environments. Mention any leadership roles you’ve taken on, such as mentoring or project management, to show your ability to drive collaborative initiatives.
How to prepare for a job interview at Menaalliances
✨Show Your Passion for Live Operations
Make sure to express your enthusiasm for live operations during the interview. Share specific examples of past experiences where you successfully managed live events or resolved critical issues, highlighting your passion for delivering exceptional viewing experiences.
✨Demonstrate Technical Expertise
Be prepared to discuss your technical skills in troubleshooting and debugging complex systems. Bring up your experience with live streaming technologies, video encoding, and adaptive bitrate playback, as these are crucial for the role.
✨Highlight Collaboration Skills
Since the role involves working closely with various teams, emphasize your ability to collaborate effectively. Share instances where you led projects or worked with peers to solve problems, showcasing your communication skills and team spirit.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of complex situations you've faced in previous roles and how you approached them. This will demonstrate your capability to handle high-severity incidents and provide practical solutions.
