Online Hub Deputy Manager in Wembley

Oxfam is a global movement of people working together to end the injustice of poverty. Do you have an eye for fashion? Do you love Vintage, Designer and Retro items of clothing and accessories? Do you have excellent verbal and written communication skills? Have you experience of photography and are great with computers? Would you like to work in a fun and friendly team? If the answer is yes, then we would like to hear from you.

What you’ll be doing: The role will support the online Hub operations within the Wembley hub, which lists from various shops in North West London. You will be listing items from a number of these shops, preparing, photographing, posting, packing together with the recruitment and development of volunteers will be instrumental in the growth and development of our online business. Managing volunteers, you will lead and empower them to deliver high levels of quality and customer service while offering support, direction and inspiration when needed. In conjunction with the Senior Deputy Manager, you will play a pivotal role in the management of product supply, storage, inventory systems, sales and returns within an online hub environment. You will work to develop a strong sense of teamwork across all departments and with strong leadership and high levels of motivation deliver against objectives and KPIs set. You will support in the development of both our people and the business and ensure teams are fully communicated to and supported. You will ensure all shifts are covered maximising operational hours. To be passionate about people and the work Oxfam does.

You’ll have: We’re looking for a candidate who cares about Oxfam’s mission to end poverty and is personally aligned to the values of empowerment, accountability, and inclusion in all you do and our feminist principles. An ideal candidate for the role will also have/be:

• Work in line with Oxfam’s values of accountability, empowerment, and inclusiveness.
• Be an effective role model demonstrating high levels of performance and professionalism with a continued focus on personal development.
• Ability to use and interpret data to deliver KPIs.
• Be solution driven working through problems or issues to resolution.
• Motivate and support individuals and teams to deliver aims and objectives set.
• Be adaptable and flexible.
• Have excellent verbal and written communication skills with the ability to engage with staff and large teams of trainees and volunteers.
• Have good time management skills and the ability to manage often conflicting priorities.
• Have an awareness of Health and Safety issues.
• Have excellent IT skills and knowledge.

Flexfam: We believe that flexible working is key to building the Oxfam of the future, so we are open to talking through working arrangements (in terms of hours and homeworking) that might work for you, including job share. This role will be based in the location as stated above.

Our values and commitment to safeguarding: Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures. We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

How to apply: As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.