At a Glance
- Tasks: Solve IT problems and support teams with Microsoft 365 and Azure.
- Company: Join a fast-growing, collaborative tech company.
- Benefits: Enjoy competitive pay, health plans, and fun company events.
- Other info: Great opportunities for learning and career progression.
- Why this job: Make a real impact by helping others and improving IT systems.
- Qualifications: Experience in IT support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
Love solving IT problems and helping teams stay productive? We’re hiring an IT Support Technician to join our internal IT team. In this role you’ll be the go-to person for resolving day-to-day IT issues, supporting employees across our Microsoft 365 and Azure environment, and ensuring our teams have the technology they need to work effectively. This is a great opportunity for a hands-on IT support professional who enjoys problem solving, working directly with users, and taking ownership of technical issues from diagnosis through to resolution.
What you’ll be doing:
- Respond to support requests and resolve hardware, software, and access issues
- Troubleshoot and resolve the majority of day-to-day IT issues independently
- Escalate more complex infrastructure issues when required
- Manage user onboarding and equipment
- Set up accounts, permissions, and devices for new starters
- Manage offboarding processes and equipment returns
- Maintain accurate IT asset records
- Configure laptops and user devices
- Support meeting room technology and collaboration tools
- Assist with workspace setups and desk moves
- Support our cloud environment
- Assist with administration of Microsoft 365 and Azure environments
- Manage user access, permissions, and device configuration
- Contribute to improvements
- Assist with IT projects and system rollouts
- Identify recurring issues and help improve support processes
What we’re looking for:
- Experience providing first-line IT support in a service desk or technical support environment
- Ability to diagnose and resolve common technical issues independently
- Familiarity with Microsoft 365 administration and basic Azure user management
- Experience using ticketing systems and documenting incidents
- Strong communication skills and a customer-focused mindset
At memoryBlue, we combine a high-performance culture with strong support and development. You’ll join a collaborative team where your work has real impact on how people across the business operate every day. This role offers the opportunity to:
- Work in a modern cloud-based IT environment
- Develop your technical skills across Microsoft 365 and Azure
- Contribute to IT improvements and infrastructure initiatives
- Be part of a fast-growing and collaborative organisation
Why work with us?
- Focus on learning, development and internal career progression.
- Regular company events, such as our summer and Christmas parties.
- Company pension contribution
- Health Cash Plan
- Life Assurance/Death in Service pay
- Enhanced maternity/paternity pay
- Salary Sacrifice Workplace Nursery Scheme
- Salary Sacrifice Financial Pension Advice
- Competitive annual leave with yearly increase up to 33 days
- Loyalty Rewards Scheme
- The beloved running club - be in with a chance to win prizes as you compete with other runners!
If you're someone who enjoys solving problems, helping people, and keeping systems running smoothly, we’d love to hear from you.
While we aim to provide timely updates to all applicants, please note that due to the volume of applications we receive, it may take up to 14 days from the application submission date for us to complete our initial screening process. Candidates who successfully progress to the next stage of our selection process will be contacted directly by a member of our team. If you have not received a communication from us within 14 days after your application, please consider your application for the unsuccessful for this vacancy.
IT Support Technician employer: memoryBlue
At memoryBlue, we pride ourselves on fostering a high-performance culture that prioritises learning and development, making us an exceptional employer for IT Support Technicians. Our collaborative team environment not only allows you to enhance your technical skills in a modern cloud-based setting but also offers numerous employee benefits, including competitive annual leave, health cash plans, and engaging company events that promote a fun and inclusive workplace. Join us to make a real impact while enjoying opportunities for internal career progression and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any relevant certifications. This gives potential employers a taste of what you can do before they even meet you.
✨Tip Number 3
Prepare for those interviews! Research common IT support scenarios and practice your responses. Be ready to demonstrate your problem-solving skills with real-life examples, especially around Microsoft 365 and Azure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our collaborative culture.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with Microsoft 365 and Azure. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you love solving IT problems and how you can help our teams stay productive. Keep it friendly and professional, and let your personality come through.
Showcase Your Communication Skills:Since this role involves working directly with users, we’re keen to see your communication skills in action. Use clear and concise language in your application, and maybe share an example of how you've helped someone with a tech issue in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at memoryBlue
✨Know Your Tech
Brush up on your knowledge of Microsoft 365 and Azure. Be ready to discuss how you've used these platforms in previous roles, and think of specific examples where you solved IT issues using them. This will show that you're not just familiar with the tools, but that you can effectively leverage them to support users.
✨Show Off Your Problem-Solving Skills
Prepare to share stories about how you've tackled technical challenges in the past. Think of a few scenarios where you diagnosed and resolved issues independently. This will demonstrate your hands-on experience and your ability to take ownership of problems from start to finish.
✨Communicate Clearly
Since this role involves supporting employees, strong communication skills are key. Practice explaining technical concepts in simple terms. During the interview, make sure to listen actively and respond thoughtfully to questions, showing that you can connect with users and understand their needs.
✨Be Ready for Scenarios
Expect scenario-based questions where you'll need to troubleshoot a hypothetical IT issue. Prepare by thinking through common problems you might encounter in a service desk environment. This will help you demonstrate your critical thinking and technical skills in real-time.
