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- Tasks: Solve IT problems and support teams with Microsoft 365 and Azure.
- Company: Join a fast-growing, collaborative tech company.
- Benefits: Enjoy competitive pay, health plans, and fun company events.
- Why this job: Make a real impact by helping others and improving IT systems.
- Qualifications: Experience in IT support and strong problem-solving skills.
- Other info: Great opportunities for learning and career progression.
The predicted salary is between 30000 - 42000 £ per year.
Love solving IT problems and helping teams stay productive? We’re hiring an IT Support Technician to join our internal IT team. In this role you’ll be the go-to person for resolving day-to-day IT issues, supporting employees across our Microsoft 365 and Azure environment, and ensuring our teams have the technology they need to work effectively. This is a great opportunity for a hands-on IT support professional who enjoys problem solving, working directly with users, and taking ownership of technical issues from diagnosis through to resolution.
What you’ll be doing:
- Respond to support requests and resolve hardware, software, and access issues
- Troubleshoot and resolve the majority of day-to-day IT issues independently
- Escalate more complex infrastructure issues when required
- Manage user onboarding and equipment
- Set up accounts, permissions, and devices for new starters
- Manage offboarding processes and equipment returns
- Maintain accurate IT asset records
- Configure laptops and user devices
- Support meeting room technology and collaboration tools
- Assist with workspace setups and desk moves
- Support our cloud environment
- Assist with administration of Microsoft 365 and Azure environments
- Manage user access, permissions, and device configuration
- Contribute to improvements
- Assist with IT projects and system rollouts
- Identify recurring issues and help improve support processes
What we’re looking for:
- Experience providing first-line IT support in a service desk or technical support environment
- Ability to diagnose and resolve common technical issues independently
- Familiarity with Microsoft 365 administration and basic Azure user management
- Experience using ticketing systems and documenting incidents
- Strong communication skills and a customer-focused mindset
At memoryBlue, we combine a high-performance culture with strong support and development. You’ll join a collaborative team where your work has real impact on how people across the business operate every day.
This role offers the opportunity to:
- Work in a modern cloud-based IT environment
- Develop your technical skills across Microsoft 365 and Azure
- Contribute to IT improvements and infrastructure initiatives
- Be part of a fast-growing and collaborative organisation
Why work with us?
- Focus on learning, development and internal career progression
- Regular company events, such as our summer and Christmas parties
- Company pension contribution
- Health Cash Plan
- Life Assurance/Death in Service pay
- Enhanced maternity/paternity pay
- Salary Sacrifice Workplace Nursery Scheme
- Salary Sacrifice Financial Pension Advice
- Competitive annual leave with yearly increase up to 33 days
- Loyalty Rewards Scheme
- The beloved running club - be in with a chance to win prizes as you compete with other runners!
If you’re someone who enjoys solving problems, helping people, and keeping systems running smoothly, we’d love to hear from you.
While we aim to provide timely updates to all applicants, please note that due to the volume of applications we receive, it may take up to 14 days from the application submission date for us to complete our initial screening process. Candidates who successfully progress to the next stage of our selection process will be contacted directly by a member of our team. If you have not received a communication from us within 14 days after your application, please consider your application for the unsuccessful for this vacancy.
IT Support Technician in Fleet employer: memoryBlue
Contact Detail:
memoryBlue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Fleet
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and problem-solving abilities. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues and be ready to demonstrate your thought process. We love seeing candidates who can think on their feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace IT Support Technician in Fleet
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, make sure to highlight your knack for solving IT issues. We love candidates who can demonstrate their troubleshooting skills and how they've helped teams stay productive in the past.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match our job description. We want to see how you fit into our team and what unique qualities you bring.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the IT Support Technician role.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at memoryBlue
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Azure. Be ready to discuss how you've used these tools in past roles, and think of specific examples where you solved IT issues. This will show that you're not just familiar with the software but can also navigate it effectively.
✨Practice Problem-Solving Scenarios
Prepare for common IT support scenarios you might face in the role. Think about how you would troubleshoot a hardware issue or resolve a software glitch. Practising these scenarios will help you articulate your thought process during the interview.
✨Show Off Your Communication Skills
Since this role involves working directly with users, it's crucial to demonstrate strong communication skills. Practice explaining technical concepts in simple terms, as you'll need to help non-technical staff understand solutions. A friendly, customer-focused attitude goes a long way!
✨Be Ready to Discuss Improvements
Think about any recurring issues you've encountered in previous roles and how you addressed them. Be prepared to share ideas on how you could contribute to improving support processes at the company. This shows initiative and a proactive mindset, which is highly valued.