PATIENT ACCOUNT REPRESENTATIVE in Craig

Benefits include Medical, Dental, Life, Retirement, and Paid Time Off.

Position Type: Full Time, Non-Exempt.

Compensation Range: $19.10 to $28.64 per hour.

Responsibilities:

• Greets patients in person and on the phone in a friendly and courteous manner.
• Works with all members of the financial team to assist with patients’ accounts.
• Efficiently verifies mailing address, contact phone number, insurance, and other demographic information.
• Evaluates patient accounts for bad debt status, reaches out to patients to set up payment plans.
• Provides general understanding of patient accounts to help patients understand bills and insurance payments.
• Discusses any financial obligation and sets up payment plans or payment arrangements with the patient before admission or discharge.
• Analyzes financials and establishes payment arrangements on high-dollar deductible plans, co-pays, and self-pay accounts.
• Works closely with the insurance verification/eligibility function and case management/UR/discharge planner to ensure smooth financial transition for the patient.
• Navigates the electronic medical record (EMR) to find proper documentation and forms.
• Accurately updates the patient’s information in the EMR system.
• Meets established productivity and quality guidelines.
• Provides estimated quotes for a prompt pay discount or time of service discount.
• Posts payments of cash and prepares end-of-day cash drawer receipts to accounting.
• Answers incoming phone calls and walk-ins from patients, physicians, and other sources related to financial questions.
• Correctly and professionally documents financials and patient interactions within EMR for financial clearance and counseling.
• Handles complaints, provides appropriate solutions and alternatives within the time limits, and follows up to ensure resolution.
• Provides relief/back-up for the financial counselor as needed.
• Attends all applicable workshops.
• Monitors supervisor-directed indicators.
• Follows communication expectations, guidelines, and policies.
• Protects patient privacy during direct contact, follows HIPAA standards for guarding PHI.
• Performs other duties as assigned; occasional weekend work to support special events.
• Trains in the department when needed.
• Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
• Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
• Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
• Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
• Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
• Maintains strict patient confidentiality at all times.
• Reports to work punctually and completes assigned duties within established timeframes.
• Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives.
• Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
• Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.

Qualifications:

• Must be at least 18 years of age (21 for positions requiring driving).
• Must be legally authorized to work in the United States.
• Must successfully pass a background check.
• Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
• Must complete an employee health meeting prior to starting employment.
• Medical terminology experience.
• Bilingual.
• Two (2) years of customer service experience.