ORTHO CLINIC COORDINATOR in Craig

Overview

Benefits: Medical, Dental, Life, Retirement, Paid Time Off. Position Classification: Exempt.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Demonstrates unwavering commitment to high performance in alignment with the CHOICE values of MRH, representing the organization in a positive and professional manner.
• Assists the Medical Practice Clinic Manager in the operational management of the assigned clinic(s)/department(s) by providing direction, serving as a resource, and acting as a role model for staff to ensure comprehensive and safe patient care.
• Manages staff for the assigned clinic(s)/department(s) including PA, MD, RNs, MAs.
• Assists clinic leadership in establishing unit-specific goals, determining work procedures, and expediting workflow.
• Ensures compliance with policies, procedures, and regulatory standards.
• Conducts performance evaluations and provides coaching, corrective action, and development planning.
• Participates in hiring, promotion, disciplinary actions, and termination decisions; directly supervises assigned staff.
• Exercises independent judgment in resolving operational, staffing, and patient flow issues; makes decisions regarding staffing adjustments, workflow prioritization, and resource allocation.
• Develops and manages staff schedules and daily assignment coordination of all assigned clinic(s)/department(s); tracks staff leave coverage and ensures appropriate staffing during leave requests.
• Serves as the clinical resource for staff within the scope of training and credentials, ensuring efficient and safe delivery of care.
• Provides operational support during critical staffing needs while maintaining leadership responsibilities to support operations and ensure continuity of services.
• Trains new clinical staff and supports cross-training of existing staff; promotes teamwork and collaborations within and across clinic departments.
• Acts as a mentor and clinical resource for staff in patient assessment, care planning, interventions, and problem-solving.
• Participates in mandatory in-services and attends staff meetings; participates in process-improvement and interdepartmental initiatives.
• Serves as the main point of contact when situations arise.

This is a Full Time Position

Position-Specific Performance Expectations, Duties, And Responsibilities

• Ensures patients are scheduled correctly and in a timely manner.
• Ensures clinical flow is efficient and supports achievement of target patient volumes and quality measures.
• Ensures appropriate sterilization of instruments and training/oversight of staff performing sterilization and transport to central sterilization.
• Demonstrates knowledge of emergencies and routine equipment and procedures.
• Maintains high standard of customer service and addresses patient concerns promptly and professionally.
• Promotes a teamwork-based, patient-centered culture; oversees patient flow, scheduling, and access to care, ensuring minimal wait times and seamless transitions.
• Collaborates with providers and staff to enhance patient satisfaction and loyalty.
• Adheres to and maintains established policies and procedures for the assigned clinic(s)/department(s).
• Supports compliance with all local, state, and federal regulations, including HIPAA and CLIA standards.
• Assists with quality and safety activities such as chart reviews, audits, or data collection as directed.
• Identifies potential safety concerns and promptly reports them to leadership.
• Manages relationships with representatives/vendors (drug, cosmeceutical, device).
• Tracks inventory of medications, supplies, products, DME, and keeps all medications current with expirations; orders medications, supplies, products, and DME.
• Triage referrals received for the assigned clinic(s)/department(s).
• Organizes and coordinates Joint Program as availability allows.
• Collaborates with marketing to ensure accurate messaging across platforms and helps manage patient feedback and online reputation in conjunction with marketing.
• Outreaches to area physicians (referral base).
• Performs other duties as assigned.

Organization-Specific Performance Expectations, Duties, And Responsibilities

• Demonstrates full commitment to the CHOICE values of MRH and represents the organization in a positive, professional manner.
• Establishes and maintains effective verbal and written communication with patients, staff, and vendors.
• Adheres to MRH attire and dress code; maintains professionalism.
• Exhibits initiative and self-motivation; maintains productivity and manages time and responsibilities effectively.
• Completes all required annual education, training, in-services, and licensure/certification updates; participates in departmental and organizational meetings or reviews meeting minutes as required.
• Maintains patient confidentiality at all times; reports to work punctually and completes duties within established timeframes.
• Contributes to performance improvement and continuous quality initiatives; ensures compliance with regulatory requirements and safety/risk management procedures.
• Follows infection control, safety, and risk management procedures to maintain a safe environment.

Qualifications

• Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s license).
• Must be legally authorized to work in the United States.
• Must successfully pass a background check.
• Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
• Must complete an Employee Health meeting prior to starting employment.

Education, Licensure(s), And Certification(s)

• Required – Medical Assistant (MA) requirements: Successful completion of an accredited Medical Assistant course; Must be Registered or Certified as a Medical Assistant; Current BLS Certification (or obtained within 90 days of hire).
• Preferred – Licensed Practical Nurse (LPN) requirements: Completion of an accredited Practical or Vocational Nursing program; Current Colorado LPN license or Compact license; Current BLS certification (or obtained within 90 days of hire).
• Preferred – Registered Nurse (RN) requirements: Graduate of an accredited nursing program (ADN/BSN); Current Colorado RN license or Compact license; Current BLS certification (or obtained within 90 days of hire). Bachelor’s degree or higher in Nursing, Healthcare Administration, Business Administration, or related field (preferred).

Experience – Minimum of three to five years of clinical experience, ideally with nursing and coordination or lead responsibilities in an outpatient setting.