DERMATOLOGY REGISTRATION COORDINATOR in Craig

This is for 2 Full Time Positions located in Steamboat.

Compensation Range: $26.04 to $39.06

Benefits: Medical, Dental, Life, Retirement, Paid Time Off

Position Classification: Non‑exempt

Position‑Specific Performance Expectations, Duties, and Responsibilities:

• Maintains accurate No Show Log and follows No Show Procedures.
• Is logged into phones to receive the calls that the Dermatology Scheduler is unable to answer.
• Greets patients on the phone and in person in a friendly and courteous manner.
• Works with the Dermatology Scheduling Coordinator to review and correct provider schedules daily to ensure maximum productivity, minimise appointment overlap, and ensure patient/provider satisfaction.
• Ensures that patient information is accurate and up to date in all applicable Electronic Medical Records (EMR).
• Identifies issues that require additional investigation and evaluation, validates discrepancies, and ensures appropriate follow‑up.
• Resolves issues independently, and when appropriate, escalates to a supervisor.
• Assists the Patient Access Manager to ensure all patient access workflows, policies, and procedures are being followed.
• Acts as a liaison between patient, families, physicians, and the care team.
• Participates in interdepartmental process improvements and process evaluation efforts.
• Establishes and maintains a professional relationship with all staff to resolve problems, working as a team.
• Functions in a high‑volume, multiple‑task environment while producing quality work.
• Prioritises workload and completes assignments within allotted time.
• Is able to work independently and solve problems.
• Meets established productivity and quality guidelines.
• Attends all applicable workshops and staff meetings (remote attendance accepted).
• Has ability to educate patients on financial assistance options and collect copays as needed.
• Meets with Patient Access Manager as needed to maintain professionalism, communication, customer service, and leadership.
• Performs other duties as assigned.

Organization‑Specific Performance Expectations, Duties, and Responsibilities:

• Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
• Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
• Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
• Exhibits initiative and self‑motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
• Completes all required annual education, training, in‑services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
• Maintains strict patient confidentiality at all times.
• Reports to work punctually and completes assigned duties within established timeframes.
• Actively contributes to departmental and organization‑wide performance improvement and continuous quality initiatives.
• Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
• Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.

Qualifications:

• Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s license).
• Must be legally authorized to work in the United States.
• Must successfully pass a background check.
• Must successfully pass a pre‑employment drug screen and breath alcohol test (if applicable).
• Must complete an Employee Health meeting prior to starting employment.

Education, Licensure, and Certification:

• Associate’s or Bachelor’s degree in Healthcare, Administration, Business, or related field.
• Current Basic Life Support (BLS) certification (or be obtained within ninety (90) days of hire).

Experience:

• One (1) year experience directly related to hospital medical staff or managed care credentialing.
• Medical terminology experience.
• Bilingual.