Clinic Operations Manager - Healthcare Leader in Craig

Benefits: Medical, Dental, Life, Retirement, Paid Time Off

Position Classification: Non-Exempt

Essential Functions And Basic Duties:

• Demonstrates unwavering commitment to high performance in alignment with the CHOICE values of MRH, representing the organization in a positive and professional manner.
• Oversees clinic operations and management responsibility through effective communication and in accordance with the employee handbook, policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, onboarding, training, planning, assigning, and directing work; establishing deadlines; scheduling; timekeeping; providing continuous performance feedback; documenting performance assessments; rewarding and disciplining employees; addressing complaints; conducting departmental investigations in collaboration with HR and Risk Management; and resolving problems effectively.
• Plans, coordinates, assigns, and monitors the performance of clinic staff while coaching, counseling, mentoring, training, and advising staff to achieve both departmental objectives and employee career development goals.
• Interprets, develops, communicates, updates, and monitors departmental policies, procedures, and standards in compliance with applicable laws and organizational objectives.
• Assists the Clinical Operations Director with the clinic’s budget preparation and may assist with managing departmental contracts, including tracking expenditures; preparing and submitting operating, personnel, and capital budget requests; providing financial data and historical analysis to support requests; negotiating contracts; monitoring contractor/vendor performance; ensuring contract compliance; and participating in related meetings. Coordinates with the Clinical Operations Director and Human Resources on personnel budget matters.
• Assists the Clinical Operations Director in developing and implementing short- and long-term goals, objectives, and strategies for the department, projects, and programs to ensure efficient operations and timely completion of work.
• Ensures adherence to quality standards and compliance with all applicable laws and regulations.
• Maintains and enhances professional knowledge and skills through seminars, training programs, and ongoing review of industry publications and resources.
• Serves as a liaison and/or active member of committees, boards, and teams, collaborating, persuading, presenting reports, and negotiating with individuals and groups outside the department to coordinate efforts and maintain cooperative, productive relationships.
• Attends and actively participates in monthly management meetings.

Position-Specific Performance Expectations, Duties, And Responsibilities:

• Oversees day-to-day clinic operations for the Rapid Care Clinic, including staffing, scheduling, and workflow optimization.
• Ensures minimal wait times and seamless transitions.
• Assists the Clinical Operations Director in the development and implementation of policies, procedures, and best practices to ensure operational efficiency and compliance with regulatory standards.
• Monitors clinic performance metrics and implements improvement initiatives to meet organizational goals.
• Collaborates with clinical staff to optimize patient care workflows, ensuring efficient and safe delivery of care.
• Maintains a working knowledge of clinical practices, procedures, and technologies to support staff and address operational challenges.
• Facilitates the integration of new clinical services, equipment, or technologies.
• Recruits, trains, and mentors clinic staff, including clinical and administrative personnel.
• Conducts performance evaluations and provides feedback to foster professional growth.
• Promotes a positive and collaborative work environment focused on patient-centered care and continuous improvement.
• Ensures a high standard of customer service and addresses patient concerns promptly and professionally.
• Collaborates with providers and staff to enhance patient satisfaction and loyalty.
• Ensures compliance with all local, state, and federal regulations, including HIPAA, and CLIA standards.
• Oversees quality improvement initiatives to maintain high standards of care and operational excellence.
• Assists the Clinical Operations Director with conducting regular audits and risk assessments to identify and mitigate potential issues.
• Strong knowledge of clinical workflows, patient care processes, and healthcare regulations.
• Proficiency in healthcare IT systems, including electronic health records (EHR) and practice management software.
• Excellent leadership, problem-solving, and communication skills.
• Ability to analyze financial and operational data to drive performance improvements.
• Commitment to fostering a positive patient experience and staff engagement.
• May need to fill in to cover areas of deficiency to support operations and ensure continuity of services while effectively balancing the additional responsibilities and strategic demands of the position.
• Performs other duties as assigned.

Organization-Specific Performance Expectations, Duties, And Responsibilities:

• Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
• Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
• Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
• Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
• Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
• Maintains strict patient confidentiality at all times.
• Reports to work punctually and completes assigned duties within established timeframes.
• Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives.
• Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
• Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.

Qualifications:

• Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s license).
• Must be legally authorized to work in the United States.
• Must successfully pass a background check.
• Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
• Must complete an Employee Health meeting prior to starting employment.

EDUCATION, LICENSURE(S), AND CERTIFICATION(S):

• Required: A Bachelor’s degree or higher in Healthcare Administration, Business Administration, Nursing, or related field.
• Preferred: Clinical license, such as RN, LPN, or allied health professional.
• Current BLS certification (or must be obtained with 90 days of hire).

Experience:

• Required: Three (3) years of experience managing a medical practice or similar healthcare setting.