SMR Operations Director in Walsall

We are offering an exciting and high-impact leadership opportunity for the role of SMR Operations Director at RAC. As part of our ambitious growth strategy, we are looking for a visionary leader to take the Service, Maintenance, and Repair (SMR) division on a journey of significant expansion and transformation. You’ll be at the forefront of scaling our mobile mechanics workforce to over 1000 skilled professionals, driving both operational excellence and exceptional customer service across the UK. This is your chance to lead a high-performing team, shape the future of an expanding business area, and deliver exceptional results while managing a cost base ranging from £30m to £100m+.

As the driving force behind the operational strategy, you will play a crucial role in defining the direction of our SMR business and ensuring its growth, profitability, and service quality.

• Lead the creation and execution of the SMR operational strategy, setting bold ambitions and delivering significant growth over the next 5 years.
• Drive the performance of our mobile mechanics division, ensuring outstanding customer outcomes and financial results.
• Recruit, develop, and lead a team of 1000+ mechanics and inspectors, fostering a motivated and engaged workforce that delivers excellence.
• Optimise day-to-day operations for maximum efficiency, ensuring both customer satisfaction and compliance with safety and quality standards.
• Champion continuous improvement initiatives to drive service enhancements, operational efficiencies, and revenue growth.
• Cultivate a safety-first culture, ensuring health and safety standards improve year on year across the operation.
• Collaborate closely with key stakeholders in HR, finance, fleet, sales, and marketing to achieve business objectives and deliver seamless service.
• Lead large-scale change projects that position the business for long-term success and scalability.
• Develop and implement workforce engagement strategies to ensure a highly motivated, productive team.
• Manage operational costs while driving the highest standards of service quality and compliance.

• An experienced & inspirational leader of field-based teams with a high drive for delivering results.
• Able to demonstrate they have delivered strong performance through effectively motivating, engaging, and coaching large teams.
• Ability to challenge and influence at all levels, both internally and externally.
• P&L operating experience.
• Excellent interpersonal and presentation skills.
• Experience of working on large scale change projects.
• Successful track record of managing large service delivery teams.
• Experience of interpreting data to drive operational performance improvements to commercial outcomes.

At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:

• Company car and FREE RAC Ultimate Complete Breakdown Service from Day One.
• 25 days annual leave entitlement plus bank holidays.
• Option to join RAC’s Group Personal Pension scheme where we will match/contribute up to 6.5% on qualifying earnings.
• 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
• Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
• Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
• When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’.

This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus! We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.

If you’re ready to take the helm of an exciting high-growth business area and lead RAC’s SMR division into a new era of success, we’d love to hear from you. Apply now to make your mark on this exceptional journey.