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- Tasks: Lead a dynamic team to deliver exceptional client experiences and drive marketing excellence.
- Company: Join MeMo, a vibrant collective of digital marketing specialists in the hospitality sector.
- Benefits: Enjoy a competitive salary, hybrid working, 30 days annual leave, and exciting team socials.
- Why this job: Shape impactful campaigns for top hospitality brands while fostering creativity and collaboration.
- Qualifications: Proven experience in client services and a passion for hospitality marketing.
- Other info: Be part of a supportive team that values innovation and professional growth.
The predicted salary is between 50000 - 60000 £ per year.
MeMo is a dynamic, 40‐strong collective of digital marketing specialists, social media experts, PR professionals, and content creators. We partner with leading restaurant groups and ambitious independents to shape their stories, elevate their visibility, and drive measurable growth in a highly competitive market. Our culture celebrates innovation, collaboration, and excellence – offering a strong work‐life balance, ongoing professional development, and an environment where bold ideas are encouraged and rewarded.
The Head of Client Services & Strategy will lead MeMo's Client Services division, overseeing the delivery of exceptional client experience, strategic excellence, and commercial performance across all accounts. This individual will act as a senior strategic partner to key clients and an internal driver of best‐in‐class marketing thinking, ensuring that every campaign and initiative aligns with client objectives and delivers measurable results.
Working cross‐functionally with MeMo's PR & Influencer, Digital Marketing, and Social Media & Content divisions, this role ensures that all strategies are seamlessly integrated, insight‐driven, and executed collaboratively to achieve the greatest impact for clients. This is a pivotal role in MeMo's next stage of growth – shaping how we deliver marketing excellence for some of the most exciting names in hospitality.
Key Responsibilities- Lead, mentor and develop the Client Services team to deliver consistently high standards of account management and strategic consultancy.
- Foster collaboration across MeMo's four divisions – PR & Influencer, Digital Marketing, Social Media & Content, and Client Services – ensuring a unified and effective client offering.
- Oversee resource planning, team structure, and workflow to support agency growth and client retention.
- Contribute to MeMo's senior leadership team, shaping agency vision, process evolution, and growth strategy.
- Act as a senior strategic lead on key client accounts, ensuring all marketing and communication strategies are insight‐driven, integrated, and measurable.
- Provide critical oversight and challenge on all strategies presented to clients, ensuring strategic coherence and creative effectiveness.
- Identify opportunities for organic growth within existing accounts and contribute to new business development through strategic input and senior‐level relationship building.
- Champion excellence in client service delivery, maintaining strong relationships with senior client stakeholders.
- Monitor and evaluate the effectiveness of client strategies and campaigns, ensuring performance is aligned with objectives and KPIs.
- Critically evaluate marketing strategies and campaign plans to ensure creativity is balanced with commercial impact and measurable results.
- Set and uphold agency‐wide standards for strategic thinking, client communication, and results reporting.
- Work closely with leadership to forecast, plan and report on account profitability and client satisfaction.
- Contribute to agency vision and leadership discussions as part of the senior management team.
- Ensure processes, tools, and performance frameworks are in place to support efficiency and effectiveness across divisions.
- Experienced, commercially minded marketing leader with a strong grounding in hospitality and a passion for delivering measurable impact.
- Proven experience leading client services, marketing, or strategy functions within an integrated agency or multi‐site hospitality brand.
- A deep understanding of hospitality's commercial drivers – from local marketing and seasonal activations to loyalty and retention.
- Strong strategic and analytical skills, with the ability to assess the effectiveness of marketing plans and ensure activity drives tangible business results.
- Excellent leadership and team development skills, with a track record of motivating and upskilling account or marketing managers.
- Confidence in managing senior client relationships, with the ability to provide consultative advice and strategic guidance.
- Commercial acumen and the ability to link marketing performance to key metrics (reservations, revenue, engagement, retention).
- Strong operational understanding of tools such as CRM systems (e.g. Mailchimp, Klaviyo) and reservation platforms (e.g. SevenRooms, OpenTable, ResDiary).
- Outstanding communication, presentation, and stakeholder management skills.
- A proactive, problem‐solving approach and a genuine passion for hospitality, creativity, and data‐driven storytelling.
- Competitive salary range between £50k – £60k based on experience.
- Hybrid working from our Notting Hill office – Client Services Team in‐office every Monday, with flexible working through the week.
- 30 days' annual leave (inc. Bank Holidays), plus Paid Birthday Day Off, and Christmas office closure.
- Regular team socials and the chance to dine at some of the best restaurants in the UK.
- Summer Fridays.
- Two annual socials – Summer and Christmas.
At MeMo, you'll have the opportunity to lead impactful, commercially driven campaigns for some of hospitality's most exciting brands. You'll work alongside a talented, supportive team in an agency that values creativity, collaboration, and professional growth. Join us and take the next step in shaping the future of hospitality marketing.
Client Services Senior Account Director in London employer: MeMo
Contact Detail:
MeMo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Senior Account Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their recent campaigns and think about how your skills can contribute to their success. This shows you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the role. Keep it concise but impactful – highlight your achievements and how they relate to what MeMo is looking for in a Client Services Senior Account Director.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Client Services Senior Account Director in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Senior Account Director role. Highlight your experience in hospitality and client leadership, and show us how your skills align with our mission at MeMo.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use specific examples of how you’ve driven growth or improved client satisfaction in previous roles. Numbers and results speak volumes!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s not only skilled but also passionate about hospitality and creativity. Share your story and what excites you about this opportunity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at MeMo
✨Know Your Stuff
Before the interview, dive deep into MeMo's work and their clients. Familiarise yourself with their recent campaigns and understand their approach to hospitality marketing. This will not only show your genuine interest but also help you discuss how your experience aligns with their needs.
✨Showcase Leadership Skills
As a potential Head of Client Services & Strategy, be ready to share specific examples of how you've led teams and driven successful client relationships in the past. Highlight your ability to mentor and develop others, as well as how you've fostered collaboration across different departments.
✨Prepare Insight-Driven Questions
Think of insightful questions that demonstrate your strategic thinking. Ask about their vision for the future of client services or how they measure the success of their campaigns. This shows you're not just interested in the role, but also in contributing to their growth.
✨Emphasise Commercial Acumen
Be prepared to discuss how you've linked marketing performance to key metrics in your previous roles. Share examples of how your strategies have driven tangible business results, especially in the hospitality sector, to showcase your understanding of commercial drivers.
