At a Glance
- Tasks: Create unforgettable experiences for clients while showcasing luxury fragrances.
- Company: Floraïku Paris, a unique fragrance brand at Harrods.
- Benefits: Join a dynamic team in a prestigious retail environment.
- Other info: Diverse workplace with opportunities for growth and development.
- Why this job: Be part of a luxury brand and share your passion for fine fragrances.
- Qualifications: Experience in luxury retail and excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
About Floraïku Paris Founded in 2017 by John and Clara Molloy, Floraïku Paris combines admiration for Asian culture and its sense of refinement with the olfactory savoir-faire of French perfumery to create unique fragrances. Our perfumes are named after haikus, short poems in three verses giving each composition its impetus and celebrating the beauty of each moment: a sunrise, the arrival of spring, a budding love...
The Role
As a Fragrance Expert representing Floraïku Paris within Harrods, you will embody the values and spirit of this exclusive niche fragrance brand. Your mission is to create memorable, personalised experiences for each client — guiding them through the world of Floraïku with passion, elegance, and expertise.
Key Responsibilities
- Represent and embody the values, heritage, and aesthetic of Floraïku Paris at all times.
- Deliver exceptional, bespoke client experiences while upholding Retail Excellence standards.
- Build and nurture relationships with VIP clients, fragrance connoisseurs, and loyal clientele through CRM engagement.
- Handle client inquiries and feedback with professionalism, empathy, and care.
- Drive sales and exceed objectives through strategic clienteling and expert product knowledge.
- Monitor and report on KPIs to support continuous growth and performance improvement.
- Welcome and host influencers and key guests, offering a distinctive, luxury brand experience.
- Oversee daily operations, including stock control, inventory checks, and merchandising.
- Ensure all counters and displays reflect the brand’s visual identity and are impeccably maintained.
- Collaborate with your line manager to support team excellence and a harmonious working environment.
What we are looking for in our next team member
- Passionate about luxury retail and the world of fine fragrance.
- Exceptional interpersonal and communication skills, with a client-first mindset.
- Elegant, proactive, detail-oriented, and an inspiring team player.
- Organised, adaptable, and capable of multitasking in a fast-paced retail environment.
- Fluent in English; additional languages are a plus.
- Previous experience in luxury retail or perfumery is highly desirable.
Eligibility
Please indicate in your application whether you hold the full right to work in the UK or require visa sponsorship. Our group is an equal opportunity employer with a diverse, globally distributed workforce. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, nationality, age or any other characteristic protected by law and our values.
SALES ASSOCIATE - FLORAÏKU PARIS - HARRODS LONDON employer: Memo Paris
Floraïku Paris is an exceptional employer that offers a unique opportunity to work in the heart of luxury retail at Harrods, where you can immerse yourself in the art of fine fragrance. With a commitment to employee growth and a vibrant work culture that celebrates individuality and creativity, team members are encouraged to develop their skills while delivering bespoke experiences to clients. The brand's dedication to excellence and inclusivity ensures that every employee feels valued and empowered to thrive in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land SALES ASSOCIATE - FLORAÏKU PARIS - HARRODS LONDON
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Memo Paris, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Memo Paris!
We think you need these skills to ace SALES ASSOCIATE - FLORAÏKU PARIS - HARRODS LONDON
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Memo Paris, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Memo Paris and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Memo Paris that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Memo Paris
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
