At a Glance
- Tasks: Support wellness professionals through engaging communication and problem-solving.
- Company: Join Happiful, a certified B Corporation dedicated to promoting mental well-being.
- Benefits: Enjoy a 34-hour work week, hybrid options, and generous holiday entitlement.
- Other info: Flexible working hours and early finishes on Fridays create a balanced work-life environment.
- Why this job: Make a real difference in people's lives while working in a supportive, energetic team.
- Qualifications: Experience in customer support, excellent communication skills, and a proactive attitude required.
The predicted salary is between 20000 - 26000 £ per year.
Help the professionals who help others
At Happiful, we connect people with trusted professionals through Counselling Directory, Hypnotherapy Directory, Nutritionist Resource, Therapy Directory and Life Coach Directory. More than 31,000 verified practitioners are listed across our directories, and our Membership Services team helps them make the most of their membership.
We’re looking for a Membership Services Executive who enjoys solving problems, writing thoughtful replies and building relationships. You’ll support members by phone and email, guide new professionals through the application process, and offer practical marketing and profile advice to help them present their services clearly and make the most of their listing. You’ll also connect with members through our online communities.
This is a varied, computer-based role. You’ll use several systems throughout the day and balance straightforward enquiries with situations that need care, judgement and attention to detail. You’ll have a supportive team around you while taking ownership of your own work.
What you’ll do
- Review applications and verify professionals against our membership policies.
- Answer members’ questions by phone and email, including queries about applications, profiles and payments.
- Give members tailored advice on making the most of their profile, from describing their services and choosing relevant information to improving how they present their practice online.
- Share practical marketing guidance and help members use the tools and opportunities included in their membership.
- Build relationships with members through online networking, joining conversations, answering questions and sharing useful guidance within our professional communities.
- Resolve feedback and complaints fairly and sensitively, working with other teams when needed.
- Review profile changes and take appropriate action where they do not meet our policies.
- Keep accurate records and handle member information in line with our data protection standards.
- Share recurring questions and member feedback to help us improve our service.
- Contribute to team catch-ups and, take your turn as a Team Ambassador by leading team meetings and helping drive team goals.
We care about the quality of each interaction. Our team has won four Nicereply awards for customer satisfaction, and we’re looking for someone who takes the same pride in giving members clear, personal support.
What you’ll bring
You’ll be comfortable speaking with customers on the phone, writing clear and helpful emails, and working across digital systems. You’ll enjoy getting to know members, understanding what they want from their listing and offering advice that fits their practice. You’ll also be able to organise your workload, pay close attention to detail and remain calm when a conversation is sensitive or a problem is complicated.
Experience in a customer service, member support or account support role would be valuable, particularly if you’ve handled complaints or taken ownership of enquiries through to resolution. Familiarity with CRM systems is helpful. Knowledge of marketing, SEO or the wellbeing professions would be welcome, but you can learn about our directories as part of the role.
Above all, we’re looking for someone who combines empathy with sound judgement: a person who listens carefully, follows policies consistently and wants to find a useful answer for each member.
What we offer
- A 34-hour working week with flexible start and finish times.
- Hybrid working, typically with at least one to two days per week at our Watchmoor Park office in Camberley. Office attendance may increase when needed for the role.
- 32 days’ holiday, including bank holidays and our end-of-year office closure, increasing with service to a maximum of 38 days.
- Vitality health insurance and access to mental wellbeing support, including therapy and Wellness Ambassadors.
- Up to 5% employer pension contribution.
- The opportunity to be considered for a discretionary twice-yearly company bonus.
- Two volunteering days each year and a charity donation allowance.
- Team events and opportunities to share ideas that improve the member experience.
We’re a certified B Corporation and part of Memiah Limited. Alongside our directories, Happiful brings together wellbeing information, a free magazine and an app to help more people find support.
Happiful is an equal opportunity employer. We welcome applications from people with different backgrounds and experiences.
Happiful is a trading name of Memiah Limited.
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Customer Services Executive in Camberley employer: Memiah Limited
Happiful is an exceptional employer that prioritises the wellbeing of its employees while fostering a supportive and collaborative work culture. Located in Camberley, our hybrid role offers a competitive salary alongside generous benefits such as wellbeing initiatives, a pension plan, and opportunities for professional growth, making it an ideal place for those seeking meaningful and rewarding employment in the wellness sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Camberley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Memiah Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Memiah Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Executive in Camberley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Memiah Limited:Your cover letter is your chance to shine! Tell us why you want to work at Memiah Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Memiah Limited!
How to prepare for a job interview at Memiah Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
