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- Tasks: Lead and optimise data systems to enhance member experience and organisational effectiveness.
- Company: Join the Healthcare Infection Society, a purpose-driven membership organisation.
- Benefits: Enjoy 30 days annual leave, flexible working, and a generous pension scheme.
- Why this job: Shape the future of healthcare data systems while making a real impact.
- Qualifications: Experience in systems and CRM management with strong collaboration skills.
- Other info: Hybrid work model with a supportive and collegiate team culture.
The predicted salary is between 42000 - 58000 £ per year.
We’re delighted to be working with the Healthcare Infection Society (HIS) to recruit a Senior Systems & CRM Manager to play a pivotal role in shaping how the organisation uses data, systems and digital platforms to support its members and future growth. This is a senior, hands-on systems leadership role in a respected membership organisation at an exciting point in its development. You’ll lead the strategic direction and day-to-day performance of HIS’s core systems, including CRM, LMS, website integrations and finance systems, while exploring how automation, AI and data insight can enhance member experience and organisational effectiveness.
If you enjoy balancing strategy with practical delivery, working across teams, and helping a small organisation become more data-driven, integrated and future-ready, this could be a fantastic opportunity for you.
Location: Hybrid - Bloomsbury, London (Tuesdays & Wednesdays in office)
Contract: 18-month FTC (with potential to become permanent)
Salary: c£50,000 (dependent on experience)
Benefits: 30 days annual leave + Christmas closure, generous pension (up to 7%), flexible working, training budget and wellbeing support
You’ll be responsible for:
- Owning and optimising the organisation’s data & CRM ecosystem
- Leading systems integration across CRM, LMS, finance and website platforms
- Strengthening reporting, dashboards and data governance
- Supporting membership model changes and digital delivery
- Advising senior leadership on systems strategy, automation and AI opportunities
Qualifications & Experience: We’re looking for someone with significant SYSTEMS & CRM ownership experience, strong systems thinking, and the confidence to work with both technical and non-technical stakeholders in a collaborative environment.
About HIS: HIS is a welcoming, purpose-driven membership organisation focused on advancing knowledge in the prevention and control of healthcare-associated infections. Their culture is collegiate, flexible and supportive, with a team that genuinely enjoys working together.
Interviews: Second interviews: 26 March (London)
Application: Kindly note that a cover letter will be required as part of your application. We look forward to reviewing your application!
Senior IT Systems and CRM Manager employer: Memcom Recruitment
Contact Detail:
Memcom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Systems and CRM Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the Healthcare Infection Society on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by diving deep into HIS’s mission and values. Show us how your experience aligns with their goals, especially in data-driven decision-making and systems integration.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've optimised CRM systems or led successful integrations. We love hearing about real-life impacts!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind as they make their decision.
We think you need these skills to ace Senior IT Systems and CRM Manager
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your relevant experience in systems and CRM management, and how it aligns with HIS's goals. We want to see your passion for data-driven solutions and how you can contribute to enhancing member experiences.
Tailor Your CV: Don’t just send the same CV for every application. Tailor it to reflect the skills and experiences that are most relevant to the Senior Systems & CRM Manager role. Use keywords from the job description to show us you’re a perfect fit!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just responsibilities. Quantify your successes where possible – numbers speak volumes! We love to see how you've made a tangible impact in previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to be part of our community!
How to prepare for a job interview at Memcom Recruitment
✨Know Your Systems Inside Out
Make sure you’re well-versed in the specific systems and CRM platforms mentioned in the job description. Familiarise yourself with their functionalities, strengths, and weaknesses. This will not only help you answer technical questions but also demonstrate your genuine interest in the role.
✨Showcase Your Strategic Thinking
Prepare examples of how you've previously balanced strategy with practical delivery. Think about times when you’ve led system integrations or optimised data usage. Be ready to discuss how you can apply these experiences to enhance HIS’s member experience and organisational effectiveness.
✨Engage with the Team Culture
Since HIS values a collegiate and supportive culture, be prepared to discuss how you work collaboratively with both technical and non-technical stakeholders. Share anecdotes that highlight your teamwork skills and adaptability, showing that you’ll fit right into their environment.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of HIS’s goals and challenges. Inquire about their current systems, future plans for automation, or how they envision the role evolving. This shows your enthusiasm and strategic mindset, making you stand out as a candidate.