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- Tasks: Lead operational strategy and enhance member experience in a dynamic environment.
- Company: Join the College of Sport, Exercise and Musculoskeletal Medicine during an exciting transformation.
- Benefits: Flexible hybrid working, travel expenses covered, and competitive salary.
- Other info: Be part of a high-performing team with opportunities for growth and development.
- Why this job: Shape the future of a unified professional body and drive impactful change.
- Qualifications: Senior operations experience, strong governance knowledge, and proven leadership skills.
The predicted salary is between 52000 - 52000 £ per year.
Hybrid (travel to Edinburgh, Doncaster & London) £52,000 | Full-time | Permanent
Shape the future of a newly unified professional body. The College of Sport, Exercise and Musculoskeletal Medicine (CSEM) is entering an exciting new chapter, bringing together two established organisations into one unified voice for the sector. This is a rare opportunity to join at a pivotal moment. Reporting to the CEO and sitting on the Senior Leadership Team, you’ll play a central role in building a high-performing, modern organisation, driving operational excellence, strengthening governance, and delivering a seamless member experience.
Key responsibilities
- Lead operational strategy, governance and organisational performance
- Oversee systems (CRM, website, data platforms) and drive digital improvement
- Ensure high-quality, efficient membership services
- Provide strategic oversight of communications and brand
- Manage suppliers, contracts and key partnerships
- Lead risk, compliance (including GDPR) and Board reporting
- Develop and lead Operations, Membership and Communications teams
- Drive organisational change, integration and continuous improvement
What we’re looking for
- Senior experience in operations and/or governance (membership body, charity or similar)
- Strong understanding of governance, risk and compliance
- Experience with CRM systems and membership services
- Proven leadership and stakeholder management skills
- Knowledge of GDPR and data protection
CSEM offers a flexible, hybrid working environment with teams based across Edinburgh and Doncaster, and UK-wide engagement. Travel expenses are covered.
Closing date: 22 April. Apply with CV and cover letter.
Head of Operations in Scotland employer: Memcom Recruitment
Contact Detail:
Memcom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in Scotland
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to the College of Sport, Exercise and Musculoskeletal Medicine. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the organisation's recent projects and challenges. Show us you’re not just another candidate; demonstrate how your experience aligns with their goals and how you can drive operational excellence.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Operations in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Operations role. Highlight your senior experience in operations and governance, and don’t forget to mention any relevant CRM systems you've worked with!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this pivotal role. Share specific examples of how you've driven operational excellence and led teams in the past.
Showcase Your Leadership Skills: We want to see your leadership style! In both your CV and cover letter, emphasise your proven stakeholder management skills and how you've successfully developed teams in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at CSEM.
How to prepare for a job interview at Memcom Recruitment
✨Know Your Stuff
Make sure you thoroughly understand the role of Head of Operations and the key responsibilities outlined in the job description. Familiarise yourself with the College of Sport, Exercise and Musculoskeletal Medicine (CSEM) and its mission. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership and stakeholder management skills. Think about times when you've successfully led a team or managed a project, especially in operations or governance. Be ready to discuss how you can drive operational excellence and foster a high-performing culture.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities, particularly around risk, compliance, and organisational change. Practice articulating your thought process and decision-making strategies in these situations, as they’ll want to see how you handle challenges.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about their current operational challenges or how they envision the integration of the two organisations. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.