At a Glance
- Tasks: Enhance member experience and engagement in a creative arts organisation.
- Company: Purpose-driven non-profit focused on community and creativity.
- Benefits: Competitive salary, flexible work, and a supportive team environment.
- Other info: Join a collaborative team passionate about the creative arts.
- Why this job: Make a real impact on member satisfaction and retention.
- Qualifications: Experience in membership engagement and strong communication skills.
The predicted salary is between 26000 - 31000 £ per year.
Salary: £26,000–£31,000
Location: Bristol (1 day per week in the office)
We’re looking for a skilled Community Support / Member Coordinator to join a non-profit purpose-driven creative arts organisation, focused on delivering an outstanding member experience at every touchpoint. This role is ideal for a community / membership professional who understands the full member journey, from onboarding through to retention, and is passionate about improving service, engagement and long-term value. You’ll take a data-informed approach to enhancing the member experience, ensuring communications are relevant, timely and personalised.
Key responsibilities:
- Optimise the end-to-end member journey, identifying opportunities to improve satisfaction, retention and engagement
- Support member onboarding, renewals and win-back activity
- Use CRM systems to segment audiences and deliver targeted campaigns
- Analyse membership data and trends to inform decision-making and continuous improvement
- Collaborate with marketing and digital teams to enhance member communications and touchpoints
- Act as a key contact for member queries, ensuring a high standard of service and timely resolution
About you:
- Proven experience in a membership engagement-focused role
- Strong understanding of member lifecycle management and retention strategies
- Confident using CRM systems and interpreting data to drive improvements
- Excellent communication and interpersonal skills
- Highly organised, proactive and detail-oriented
Desirable: interest in the creative arts space.
This is a great opportunity to make a tangible impact on member experience within a collaborative and supportive environment.
Community Specialist in Newport employer: Memcom Recruitment
Join our non-profit creative arts organisation in Bristol, where we prioritise a collaborative and supportive work culture that empowers our employees to make a meaningful impact on member experiences. With a focus on professional growth, we offer opportunities for skill development and engagement in the vibrant arts community, all while enjoying a flexible work arrangement of one day in the office per week. Our commitment to enhancing service and member satisfaction ensures that you will be part of a purpose-driven team dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Community Specialist in Newport
✨Tip Number 1
Network like a pro! Reach out to people in the creative arts sector, especially those already working in community roles. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with member engagement and data analysis. Use specific examples to demonstrate how you've improved member satisfaction or retention in past roles.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in community support roles. Tailor your message to show how your skills align with their mission and values.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your passion for community support and the creative arts. Plus, it’s a great way to ensure your application gets into the right hands quickly!
We think you need these skills to ace Community Specialist in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in community support and member engagement. We want to see how your skills align with our mission of delivering an outstanding member experience!
Show Your Passion:Let your enthusiasm for the creative arts shine through in your application. We love candidates who are genuinely excited about improving member experiences and can convey that passion in their writing.
Be Data-Driven:Since we value a data-informed approach, include examples of how you've used data to enhance member journeys in your previous roles. This will show us you understand the importance of analytics in driving improvements.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to make an impact!
How to prepare for a job interview at Memcom Recruitment
✨Know Your Member Journey
Make sure you understand the full member journey, from onboarding to retention. Be ready to discuss how you've optimised similar processes in your previous roles and share specific examples of how you improved member satisfaction.
✨Show Off Your Data Skills
Since this role involves using CRM systems and analysing membership data, brush up on your data interpretation skills. Prepare to talk about how you've used data to inform decisions and drive improvements in past positions.
✨Communicate with Confidence
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. Think about how you can demonstrate your interpersonal skills through examples of resolving member queries or enhancing engagement.
✨Passion for the Creative Arts
If you have an interest in the creative arts, let it shine through! Be prepared to discuss why you're passionate about this field and how that passion can translate into improving the member experience at the organisation.
