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For Companies At a Glance
- Tasks: Lead membership growth and engagement strategies for a global community.
- Company: Join the Royal Entomological Society, a growing organisation passionate about insects and their impact.
- Benefits: Enjoy flexible working, generous leave, pension scheme, international travel, and health support plans.
- Why this job: Shape a key function in a purposeful team while making a real impact on membership.
- Qualifications: Experience in membership or customer engagement, strong communication skills, and data-driven decision-making.
- Other info: Opportunity to travel internationally for conferences and collaborate across departments.
The predicted salary is between 38745 - 42620 £ per year.
Overview
Location: Hybrid (3 days p/w from Central London office)
An established membership-based organisation is seeking an experienced Membership Manager to lead the development, growth and retention of its organisational member base. This is a pivotal role focused on delivering an exceptional end-to-end membership experience while strengthening engagement and long-term value.
Reporting to a senior commercial lead, you will oversee the full member journey and play a key role in shaping how both organisational members and their individual users engage with the organisation. Being proactive, you will offer new ideas and approaches to membership engagement and recruitment.
Responsibilities
- Delivering a high-quality, end-to-end membership experience for organisational members, including onboarding, retention and renewal
- Acting as the primary point of contact for members and prospective members, while supporting engagement across multiple employee stakeholders
- Proactively engaging with members to gather feedback, address issues and improve satisfaction and loyalty at both organisational and user level
- Supporting and implementing membership acquisition and retention initiatives
- Building strong, trusted relationships and fostering a sense of community among member organisations and their employee users
- Maintaining accurate membership records using a CRM system and producing clear, regular reports
- Analysing membership data to identify trends, insights and opportunities for improvement
- Managing timely and accurate invoicing related to membership
- Collaborating with colleagues across teams to enhance the overall member experience
About you
You will have proven experience in membership management within a membership organisation, trade body or professional association, alongside a strong customer service background. You are an excellent communicator, confident working with a range of stakeholders, and comfortable analysing data to inform decisions. Highly organised and detail-oriented, you are proactive, solution-focused and motivated by delivering outstanding member experiences whilst working autonomously (sole membership focused person in the organisation).
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Membership Manager employer: Memcom Recruitment
Contact Detail:
Memcom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Familiarise yourself with the Royal Entomological Society's mission and current membership initiatives. Understanding their goals will help you articulate how your experience aligns with their vision during interviews.
✨Tip Number 2
Network with professionals in the membership management field, especially those who have experience in similar organisations. Attend relevant events or webinars to make connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully grown and retained a membership base in previous roles. Highlight any innovative strategies you implemented that led to measurable results.
✨Tip Number 4
Showcase your data analysis skills by being ready to discuss how you've used CRM systems to inform decisions in past positions. Be prepared to explain how you can leverage data to enhance member engagement at RES.
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Membership Manager position. Tailor your application to highlight relevant experience in membership growth, engagement, and retention.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles related to membership management or customer engagement. Provide specific examples of how you successfully grew and retained a membership base.
Showcase Communication Skills: Since strong communication and interpersonal skills are crucial for this role, include examples of how you've effectively communicated with members or stakeholders in past positions. This could be through campaigns, presentations, or events.
Demonstrate Data-Driven Decision Making: Mention your experience with CRM systems and data analysis in your application. Highlight how you've used data insights to inform decisions and improve outcomes in previous roles, as this is a key aspect of the Membership Manager position.
How to prepare for a job interview at Memcom Recruitment
✨Showcase Your Membership Experience
Make sure to highlight your previous experience in membership management or customer engagement. Be prepared to discuss specific strategies you've implemented that led to growth and retention, as this role heavily focuses on expanding the membership base.
✨Demonstrate Data-Driven Decision Making
Since the role requires a data-led approach, come equipped with examples of how you've used data insights to inform decisions in past roles. Discuss any CRM systems you’ve worked with and how they helped improve outcomes.
✨Prepare for Collaborative Scenarios
As a Membership Manager, you'll need to work closely with various departments. Think of examples where you've successfully collaborated with others to achieve a common goal, and be ready to share these during the interview.
✨Communicate Membership Benefits Effectively
The ability to communicate the value of membership is crucial. Prepare to discuss how you've developed campaigns or materials that effectively conveyed membership benefits in your previous roles, as this will be key to your success at the Royal Entomological Society.
