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For Companies At a Glance
- Tasks: Lead membership growth and engagement strategies for a global community.
- Company: Join the Royal Entomological Society, a growing organisation passionate about entomology.
- Benefits: Enjoy flexible working, generous leave, pension scheme, international travel, and health support.
- Why this job: Shape a key function in a supportive team while making a real impact.
- Qualifications: Experience in membership or customer engagement with strong communication skills required.
- Other info: Opportunity to travel internationally for conferences and collaborate across departments.
The predicted salary is between 33700 - 42600 £ per year.
Job Description
Membership Manager
Permanent, Full-time
Remote / Hybrid (2 days per month from London office)
£44K-£50K Salary
We’re recruiting a Membership Manager for The Chartered Institute of Environmental Health (CIEH), who recently implemented a major internal restructure. As part of this, they are looking to reshape their membership function to better reflect current and future needs, close gaps in engagement, and unlock untapped market potential across all membership grades.
The Membership Manager will:
- Lead the membership department through this period of change, working closely with senior leadership to shape and deliver an updated membership strategy.
- Identify what’s missing in the current membership offer—e.g. benefit gaps, under-served segments, communication or value issues—and implement new or enhanced services to address these.
- Research and map potential market share in each membership grade (Student, Affiliate, Associate, Member, Fellow) to understand where growth opportunities lie.
- Drive recruitment, retention, and engagement across all grades, using data / CRM insights to monitor performance and inform decisions.
- Oversee budget & resources for membership, manage a small team (Membership Officer and CRM Executive) and collaborate cross-departmentally.
What You Bring
- Experience of leading membership strategy, particularly in a professional body or membership association, preferably through a change programme.
- Strong analytical skills: able to assess current membership broken down by grade, estimate reachable non-members in each category and forecast potential growth.
- Creative and commercial mindset: you can spot and build value propositions that appeal to different member segments.
- Excellent communication and stakeholder management: engaging volunteers, regional networks or advisory panels, plus internal teams.
CIEH currently have 7,600+ members but there is great potential growth in Student & Affiliate grades and in converting Associates / Affiliates to full Members / Fellows. A number of environmental health professionals working in local authorities, private sector, third sector and education are eligible but not yet CIEH members.
If you’re a strategic membership leader who enjoys shaping policy, delivering value, and driving growth in a dynamic, purpose-led organisation, we’d love to hear from you!
Membership Manager employer: Memcom Recruitment
Contact Detail:
Memcom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Familiarise yourself with the Royal Entomological Society's mission and values. Understanding their goals will help you articulate how your experience aligns with their vision during conversations or interviews.
✨Tip Number 2
Network with current or former members of the RES. Engaging with them can provide insights into the organisation's culture and membership strategies, which you can leverage to demonstrate your understanding of their needs.
✨Tip Number 3
Prepare specific examples of how you've successfully grown and retained memberships in previous roles. Be ready to discuss the strategies you implemented and the results achieved, as this will showcase your expertise.
✨Tip Number 4
Stay updated on trends in membership management and customer engagement. Being knowledgeable about the latest tools and techniques will allow you to propose innovative ideas that could benefit the RES.
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership management, customer engagement, and any specific achievements related to growing and retaining a membership base. Use keywords from the job description to align your skills with what the Royal Entomological Society is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for membership growth and community engagement. Provide specific examples of past successes in similar roles and explain how you can contribute to the RES's ambitious membership strategy.
Showcase Data-Driven Decision Making: Since the role requires data-led decision making, include examples in your application that demonstrate your ability to analyse data and use insights to inform strategies. Highlight any experience with CRM systems and reporting tools.
Highlight Team Collaboration: Emphasise your collaborative skills in both your CV and cover letter. Mention experiences where you successfully worked across departments or with external stakeholders, as this is crucial for the Membership Manager role.
How to prepare for a job interview at Memcom Recruitment
✨Show Your Passion for Membership Engagement
Make sure to express your enthusiasm for membership growth and engagement. Share specific examples from your past experiences where you successfully increased member retention or engagement, as this will demonstrate your commitment to the role.
✨Highlight Your Data-Driven Approach
Since the role requires data-led decision making, be prepared to discuss how you've used data insights in previous positions. Bring examples of how you've analysed data to inform strategies and improve outcomes, showcasing your analytical skills.
✨Demonstrate Strong Communication Skills
As a Membership Manager, you'll need excellent communication skills. Prepare to discuss how you've effectively communicated membership benefits in the past, and consider bringing along any materials or campaigns you've developed that highlight your ability to engage members.
✨Prepare for Collaborative Scenarios
This role involves working closely with various departments and stakeholders. Think of examples where you've successfully collaborated with others to achieve a common goal. Be ready to discuss how you can foster teamwork and build partnerships within the organisation.
