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- Tasks: Manage the entire membership journey and lead a small team.
- Company: Join a leading professional membership organisation in healthcare.
- Benefits: Enjoy a competitive salary, benefits, and flexible working options.
- Why this job: Make a real impact on member engagement and experience in a dynamic environment.
- Qualifications: Experience in membership management and strong customer service skills required.
- Other info: Opportunity to contribute to a CRM transformation project.
The predicted salary is between 43000 - 77000 £ per year.
A leading professional membership organisation (healthcare) is looking for a dedicated Membership Manager to join their team. This is an exciting opportunity to play a pivotal role in enhancing the membership experience and driving engagement.
About the Role
As Membership Manager, you will oversee all aspects of the membership journey, ensuring smooth administration, effective communication, and outstanding service delivery. You will lead a small team, manage renewals and recruitment strategies, and maintain high-quality member data to support business growth. A key part of the role will be contributing to a CRM transformation project, ensuring successful implementation and embedding best practices for membership operations.
Key Responsibilities:
- Manage the end-to-end membership process, including renewals, engagement, and recruitment.
- Oversee the implementation of new CRM systems and ensure accurate and efficient data management.
- Develop and deliver effective membership retention strategies.
- Work collaboratively across teams to enhance member benefits and engagement.
- Provide leadership to the membership team (2), ensuring high-quality customer service.
- Produce reports and insights on membership trends and data to inform strategic decisions.
About You:
- Proven experience in a membership management role, ideally within a professional association or similar organisation.
- Strong customer service and relationship management skills.
- Experience working with CRM systems (preferably Microsoft Dynamics 365) and data reporting.
- A detail-oriented and proactive approach to problem-solving.
- Strong leadership and team management abilities.
- Knowledge of GDPR, Direct Debit processes, and financial compliance is an advantage.
If you are passionate about delivering an exceptional membership experience and driving engagement, we would love to hear from you!
Membership Manager employer: Memcom Recruitment
Contact Detail:
Memcom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Familiarise yourself with the specific CRM systems mentioned in the job description, especially Microsoft Dynamics 365. Understanding how to navigate and utilise these systems will give you a significant edge during interviews.
✨Tip Number 2
Research the latest trends in membership management within the healthcare sector. Being able to discuss current challenges and innovative solutions will demonstrate your commitment and knowledge during conversations with us.
✨Tip Number 3
Prepare examples of successful membership retention strategies you've implemented in the past. Sharing specific outcomes will showcase your experience and ability to drive engagement effectively.
✨Tip Number 4
Network with professionals in the membership management field, particularly those in healthcare. Engaging with others can provide insights and potentially valuable connections that may help you stand out in the application process.
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership management, particularly within professional associations. Emphasise your customer service skills and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing the membership experience. Mention specific examples of how you've successfully managed membership processes or led teams in the past.
Highlight CRM Experience: Since the role involves working with CRM systems, specifically mention your experience with Microsoft Dynamics 365 or similar platforms. Discuss how you've used data to inform decisions and improve member engagement.
Showcase Problem-Solving Skills: Provide examples in your application of how you've approached challenges in membership management. Highlight your proactive approach and detail-oriented mindset, especially in relation to data management and compliance.
How to prepare for a job interview at Memcom Recruitment
✨Showcase Your Membership Management Experience
Be prepared to discuss your previous roles in membership management, especially within professional associations. Highlight specific achievements and how they relate to the responsibilities of the Membership Manager position.
✨Demonstrate CRM Proficiency
Since the role involves overseeing CRM systems, make sure to mention your experience with CRM tools, particularly Microsoft Dynamics 365. Be ready to explain how you've used these systems to enhance member engagement and streamline processes.
✨Emphasise Leadership Skills
As you'll be leading a small team, it's crucial to convey your leadership style and experiences. Share examples of how you've motivated teams, resolved conflicts, and ensured high-quality service delivery in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Prepare scenarios where you successfully managed member issues or implemented retention strategies, showcasing your proactive approach.
