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For Companies At a Glance
- Tasks: Manage the membership journey, oversee renewals, and lead a small team.
- Company: Join a leading professional membership organisation in the healthcare sector.
- Benefits: Enjoy a competitive salary of £50K-£55K plus benefits and flexible working options.
- Why this job: Be part of a transformative CRM project and enhance member engagement.
- Qualifications: Experience in membership management and strong customer service skills required.
- Other info: Passion for exceptional member experiences is essential.
The predicted salary is between 42000 - 77000 £ per year.
A leading professional membership organisation (healthcare) is looking for a dedicated Membership Manager to join their team. This is an exciting opportunity to play a pivotal role in enhancing the membership experience and driving engagement.
About the Role
As Membership Manager, you will oversee all aspects of the membership journey, ensuring smooth administration, effective communication, and outstanding service delivery. You will lead a small team, manage renewals and recruitment strategies, and maintain high-quality member data to support business growth. A key part of the role will be contributing to a CRM transformation project, ensuring successful implementation and embedding best practices for membership operations.
Key Responsibilities:
- Manage the end-to-end membership process, including renewals, engagement, and recruitment.
- Oversee the implementation of new CRM systems and ensure accurate and efficient data management.
- Develop and deliver effective membership retention strategies.
- Work collaboratively across teams to enhance member benefits and engagement.
- Provide leadership to the membership team (2), ensuring high-quality customer service.
- Produce reports and insights on membership trends and data to inform strategic decisions.
About You:
- Proven experience in a membership management role, ideally within a professional association or similar organisation.
- Strong customer service and relationship management skills.
- Experience working with CRM systems (preferably Microsoft Dynamics 365) and data reporting.
- A detail-oriented and proactive approach to problem-solving.
- Strong leadership and team management abilities.
- Knowledge of GDPR, Direct Debit processes, and financial compliance is an advantage.
If you are passionate about delivering an exceptional membership experience and driving engagement, we would love to hear from you!
Membership Manager employer: Memcom Recruitment
Contact Detail:
Memcom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Familiarise yourself with the specific CRM systems mentioned in the job description, especially Microsoft Dynamics 365. Consider taking a short online course or tutorial to boost your confidence and demonstrate your commitment to mastering the tools that will be essential for the role.
✨Tip Number 2
Network with professionals in the membership management field, particularly those who work in healthcare organisations. Attend relevant industry events or join online forums to gain insights and make connections that could help you stand out during the interview process.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that improved member engagement and retention. Having concrete examples ready will showcase your experience and ability to drive results in a similar position.
✨Tip Number 4
Research the organisation thoroughly, including their current membership offerings and any recent news or changes. This knowledge will not only help you tailor your responses but also demonstrate your genuine interest in contributing to their mission.
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership management, customer service, and team leadership. Use specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing the membership experience. Mention your familiarity with CRM systems and how you can contribute to the organisation's goals.
Highlight Relevant Skills: In your application, emphasise your experience with data management and reporting, as well as your understanding of GDPR and financial compliance. These are key aspects of the role.
Showcase Leadership Experience: If you have led teams before, make sure to include this in your application. Discuss your leadership style and how you ensure high-quality service delivery within your team.
How to prepare for a job interview at Memcom Recruitment
✨Showcase Your Membership Management Experience
Be prepared to discuss your previous roles in membership management, especially within professional associations. Highlight specific achievements and how they relate to the responsibilities of the Membership Manager position.
✨Demonstrate CRM Knowledge
Since the role involves overseeing a CRM transformation project, make sure to talk about your experience with CRM systems, particularly Microsoft Dynamics 365. Share examples of how you've used CRM data to enhance member engagement and retention.
✨Emphasise Leadership Skills
As you'll be leading a small team, it's crucial to convey your leadership style and how you motivate and manage team members. Prepare examples of how you've successfully led teams in the past and improved customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you've had to resolve issues or improve processes, and be ready to explain your thought process and outcomes.
