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- Tasks: Lead and optimise data systems to enhance member experience and organisational effectiveness.
- Company: Join the Healthcare Infection Society, a purpose-driven organisation making a real impact.
- Benefits: Enjoy 30 days annual leave, flexible working, and a generous pension scheme.
- Why this job: Shape the future of healthcare data systems while collaborating with a supportive team.
- Qualifications: Experience in systems and CRM management, with strong collaboration skills.
- Other info: Hybrid work model with excellent career growth opportunities.
The predicted salary is between 42000 - 58000 £ per year.
We’re delighted to be working with the Healthcare Infection Society (HIS) to recruit a Senior Systems & CRM Manager to play a pivotal role in shaping how the organisation uses data, systems and digital platforms to support its members and future growth. This is a senior, hands-on systems leadership role in a respected membership organisation at an exciting point in its development. You’ll lead the strategic direction and day-to-day performance of HIS’s core systems, including CRM, LMS, website integrations and finance systems, while exploring how automation, AI and data insight can enhance member experience and organisational effectiveness.
If you enjoy balancing strategy with practical delivery, working across teams, and helping a small organisation become more data-driven, integrated and future-ready, this could be a fantastic opportunity for you.
You’ll be responsible for:
- Owning and optimising the organisation’s data & CRM ecosystem
- Leading systems integration across CRM, LMS, finance and website platforms
- Strengthening reporting, dashboards and data governance
- Supporting membership model changes and digital delivery
- Advising senior leadership on systems strategy, automation and AI opportunities
We’re looking for someone with significant SYSTEMS & CRM ownership experience, strong systems thinking, and the confidence to work with both technical and non-technical stakeholders in a collaborative environment.
HIS is a welcoming, purpose-driven membership organisation focused on advancing knowledge in the prevention and control of healthcare-associated infections. Their culture is collegiate, flexible and supportive, with a team that genuinely enjoys working together.
Closing date: 4 March
First interviews: 17 March (online)
Second interviews: 26 March (London)
Kindly note that a cover letter will be required as part of your application. We look forward to reviewing your application!
Senior IT Systems and CRM Manager in London employer: Memcom Recruitment
Contact Detail:
Memcom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Systems and CRM Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the Healthcare Infection Society on LinkedIn. A friendly chat can give us insider info about the role and the culture, plus it shows our genuine interest.
✨Tip Number 2
Prepare for those interviews! Research HIS’s recent projects and think about how our skills in systems and CRM can help them achieve their goals. Tailor our answers to show we’re the perfect fit for their exciting journey.
✨Tip Number 3
Showcase our hands-on experience! During interviews, share specific examples of how we’ve optimised systems or led integrations in past roles. This will highlight our ability to balance strategy with practical delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily, making the whole process smoother.
We think you need these skills to ace Senior IT Systems and CRM Manager in London
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure your cover letter speaks directly to the role of Senior Systems & CRM Manager. Highlight your experience with data systems and how you can help HIS enhance member experience. We want to see your personality shine through!
Showcase Your Systems Experience: In your application, emphasise your significant ownership experience with CRM and other systems. We’re looking for someone who can lead and optimise, so don’t hold back on sharing specific examples of your past successes.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at HIS. We can’t wait to hear from you!
How to prepare for a job interview at Memcom Recruitment
✨Know Your Systems Inside Out
Make sure you’re well-versed in the specific systems and CRM platforms mentioned in the job description. Familiarise yourself with their functionalities, strengths, and weaknesses. This will not only help you answer technical questions but also demonstrate your genuine interest in the role.
✨Showcase Your Strategic Thinking
Prepare examples of how you've previously balanced strategy with practical delivery. Think about times when you’ve led system integrations or optimised data usage. Be ready to discuss how you can apply these experiences to enhance HIS’s member experience and organisational effectiveness.
✨Engage with Stakeholders
Since the role involves working with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. Prepare to share instances where you successfully collaborated across teams, highlighting your communication skills and ability to bridge gaps between different groups.
✨Embrace the Future with AI and Automation
Research current trends in automation and AI within the CRM space. Be prepared to discuss how these technologies can be leveraged to improve HIS’s operations. Showing that you’re forward-thinking and aware of industry advancements will set you apart from other candidates.