At a Glance
- Tasks: Lead operational strategy and drive digital improvements for a unified professional body.
- Company: Join the College of Sport, Exercise and Musculoskeletal Medicine at a pivotal moment.
- Benefits: Flexible hybrid working, travel expenses covered, and a chance to shape the future.
- Other info: Dynamic role with opportunities for organisational change and continuous improvement.
- Why this job: Make a real impact in building a high-performing organisation and enhancing member experience.
- Qualifications: Senior experience in operations, governance, and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
Hybrid (travel to Edinburgh, Doncaster & London)
Shape the future of a newly unified professional body. The College of Sport, Exercise and Musculoskeletal Medicine (CSEM) is entering an exciting new chapter, bringing together two established organisations into one unified voice for the sector. This is a rare opportunity to join at a pivotal moment. Reporting to the CEO and sitting on the Senior Leadership Team, you’ll play a central role in building a high-performing, modern organisation, driving operational excellence, strengthening governance, and delivering a seamless member experience.
Key responsibilities
- Lead operational strategy, governance and organisational performance
- Oversee systems (CRM, website, data platforms) and drive digital improvement
- Provide strategic oversight of communications and brand
- Manage suppliers, contracts and key partnerships
- Lead risk, compliance (including GDPR) and Board reporting
- Develop and lead Operations, Membership and Communications teams
- Drive organisational change, integration and continuous improvement
What we’re looking for
- Senior experience in operations and/or governance (membership body, charity or similar)
- Strong understanding of governance, risk and compliance
- Experience with CRM systems and membership services
- Proven leadership and stakeholder management skills
- Knowledge of GDPR and data protection
CSEM offers a flexible, hybrid working environment with teams based across Edinburgh and Doncaster, and UK-wide engagement. Travel expenses are covered.
Head of Operations in London employer: Memcom Recruitment
The College of Sport, Exercise and Musculoskeletal Medicine (CSEM) is an exceptional employer that offers a dynamic and flexible hybrid working environment, allowing you to engage with teams across Edinburgh, Doncaster, and London. With a strong focus on operational excellence and member experience, CSEM fosters a culture of collaboration and continuous improvement, providing ample opportunities for professional growth and development in a pivotal role that shapes the future of the sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to the College of Sport, Exercise and Musculoskeletal Medicine. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the organisation's recent projects and challenges. Show us you’re not just another candidate; demonstrate how your experience aligns with their goals and how you can drive operational excellence.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our exciting journey at CSEM.
We think you need these skills to ace Head of Operations in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operations and governance. We want to see how your skills align with our mission at CSEM, so don’t hold back on showcasing relevant achievements!
Showcase Leadership Skills:As a Head of Operations, leadership is key! Use your application to demonstrate your proven leadership and stakeholder management skills. Share specific examples of how you've led teams or projects to success.
Highlight Digital Savvy:Since we’re all about driving digital improvement, make sure to mention your experience with CRM systems and any digital tools you’ve used. We love seeing candidates who are comfortable with technology and can help us enhance our member experience.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Remember, first impressions count, so make sure your application reflects your professionalism and attention to detail!
How to prepare for a job interview at Memcom Recruitment
✨Know Your Stuff
Make sure you thoroughly understand the operational strategy and governance principles relevant to the role. Brush up on your knowledge of CRM systems and data protection laws like GDPR, as these will likely come up in conversation.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience and stakeholder management skills. Think about specific situations where you've successfully led a team or managed a project, and be ready to discuss the outcomes.
✨Understand the Organisation's Vision
Familiarise yourself with the College of Sport, Exercise and Musculoskeletal Medicine's mission and values. Be prepared to discuss how your vision aligns with theirs and how you can contribute to building a high-performing organisation.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the organisation. Inquire about their current challenges, future goals, and how they measure success in operations and governance.
