Head of Membership

Head of Membership

Permanent, Full-time

London (40% office time)

Salary £52K-£54K

Are you an experienced membership leader with a passion for enhancing member value, driving engagement, and delivering strategic results in a complex organisation?

We are seeking a forward-thinking and dynamic Head of Membership to lead on the delivery of membership operations, income, benefits, and engagement strategies for a prestigious professional body with global members.

This is a high-profile leadership role requiring both strategic vision and operational delivery. You’ll be responsible for shaping and evolving a compelling member offer, managing a team of two managers and supporting a multi-million-pound membership income stream that represents a significant portion of the organisation’s revenue.

Responsibilities:

• Lead and innovate the organisation’s membership strategy / benefits portfolio, ensuring engagement across diverse member groups.
• Use data and feedback to continually improve member services.
• Collaborate with digital, finance, content, and governance teams to enhance processes, technology, and communication strategies.
• Champion member-focused insight, leading regular engagement through surveys, focus groups and analytics.
• Contribute to budget planning and oversee the implementation and reporting of membership income streams.

This role is ideal for a strategic thinker with excellent interpersonal and leadership skills. You’ll be an accomplished communicator, comfortable managing internal stakeholders, committees, and senior executives, and have a proven track record of delivering complex service improvements and digital transformations in a member-led environment.

You will bring:

• Experience in leading membership functions and engagement programmes.
• Financial planning, reporting and using insight to inform decision making.
• Collaborative and solution-focused mindset, with the ability to inspire and develop teams.
• Proven experience of working across departments to deliver impactful change.

If you are excited by the opportunity to shape the future of member engagement, we would love to hear from you.