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- Tasks: Lead membership operations and enhance member engagement strategies.
- Company: Join a prestigious professional body with a global membership base.
- Benefits: Enjoy a competitive salary, flexible office time, and opportunities for professional growth.
- Why this job: Shape the future of member engagement in a dynamic, collaborative environment.
- Qualifications: Experience in membership leadership and financial planning is essential.
- Other info: This role involves managing a team and driving strategic initiatives.
The predicted salary is between 44000 - 56000 £ per year.
Permanent, Full-time
London (40% office time)
Salary: £52K-£54K
Are you an experienced membership leader with a passion for enhancing member value, driving engagement, and delivering strategic results in a complex organisation? We are seeking a forward-thinking and dynamic Head of Membership to lead on the delivery of membership operations, income, benefits, and engagement strategies for a prestigious professional body with global members.
This is a high-profile leadership role requiring both strategic vision and operational delivery. You’ll be responsible for shaping and evolving a compelling member offer, managing a team of two managers and supporting a multi-million-pound membership income stream that represents a significant portion of the organisation’s revenue.
Responsibilities:
- Lead and innovate the organisation’s membership strategy / benefits portfolio, ensuring engagement across diverse member groups.
- Use data and feedback to continually improve member services.
- Collaborate with digital, finance, content, and governance teams to enhance processes, technology, and communication strategies.
- Champion member-focused insight, leading regular engagement through surveys, focus groups and analytics.
- Contribute to budget planning and oversee the implementation and reporting of membership income streams.
This role is ideal for a strategic thinker with excellent interpersonal and leadership skills. You’ll be an accomplished communicator, comfortable managing internal stakeholders, committees, and senior executives, and have a proven track record of delivering complex service improvements and digital transformations in a member-led environment.
You will bring:
- Experience in leading membership functions and engagement programmes.
- Financial planning, reporting and using insight to inform decision making.
- Collaborative and solution-focused mindset, with the ability to inspire and develop teams.
- Proven experience of working across departments to deliver impactful change.
If you are excited by the opportunity to shape the future of member engagement, we would love to hear from you.
Contact Detail:
Memcom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Membership
✨Tip Number 1
Network with professionals in the membership sector. Attend industry events or webinars where you can meet potential colleagues and leaders in the field. Building these connections can provide valuable insights and may even lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends in membership engagement and retention strategies. This knowledge will not only help you in interviews but also demonstrate your commitment to enhancing member value, which is crucial for this role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led membership initiatives in the past. Highlight your experience with data-driven decision-making and how it has positively impacted member engagement and income streams.
✨Tip Number 4
Research StudySmarter's current membership offerings and think about innovative ideas you could bring to the table. Being able to articulate how you would enhance their membership strategy will set you apart from other candidates.
We think you need these skills to ace Head of Membership
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading membership functions and engagement programmes. Use specific examples that demonstrate your strategic thinking and operational delivery skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing member value and driving engagement. Mention how your previous experiences align with the responsibilities of the Head of Membership role and how you can contribute to the organisation's goals.
Showcase Leadership Skills: Emphasise your interpersonal and leadership skills throughout your application. Provide examples of how you've successfully managed teams and collaborated across departments to deliver impactful change.
Highlight Data-Driven Decision Making: Discuss your experience with using data and feedback to improve member services. This is crucial for the role, so include specific instances where your insights led to successful outcomes.
How to prepare for a job interview at Memcom Recruitment
✨Showcase Your Strategic Vision
As a Head of Membership, it's crucial to demonstrate your ability to think strategically. Prepare examples of how you've successfully developed and implemented membership strategies in the past, focusing on enhancing member value and engagement.
✨Highlight Collaborative Experiences
This role requires collaboration across various departments. Be ready to discuss specific instances where you've worked with teams like digital, finance, or content to drive impactful changes. Emphasise your ability to inspire and lead diverse groups.
✨Demonstrate Data-Driven Decision Making
Since the job involves using data and feedback to improve member services, come prepared with examples of how you've used analytics to inform decisions. Discuss any tools or methods you’ve employed to gather insights from members.
✨Prepare for Leadership Questions
Expect questions about your leadership style and experience managing teams. Think about how you've developed team members and fostered a collaborative environment. Share success stories that highlight your interpersonal skills and ability to manage stakeholders.
