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- Tasks: Lead operational strategy and enhance member experience in a dynamic environment.
- Company: Join the College of Sport, Exercise and Musculoskeletal Medicine during an exciting transformation.
- Benefits: Flexible hybrid working, travel expenses covered, and a competitive salary of £52,000.
- Other info: Opportunity for significant impact and career growth in a modern organisation.
- Why this job: Be part of a pivotal moment shaping the future of a unified professional body.
- Qualifications: Senior experience in operations, governance, and strong leadership skills required.
The predicted salary is between 52000 - 52000 £ per year.
Hybrid (travel to Edinburgh, Doncaster & London) £52,000 | Full-time | Permanent
Shape the future of a newly unified professional body. The College of Sport, Exercise and Musculoskeletal Medicine (CSEM) is entering an exciting new chapter, bringing together two established organisations into one unified voice for the sector. This is a rare opportunity to join at a pivotal moment. Reporting to the CEO and sitting on the Senior Leadership Team, you’ll play a central role in building a high-performing, modern organisation, driving operational excellence, strengthening governance, and delivering a seamless member experience.
Key responsibilities
- Lead operational strategy, governance and organisational performance
- Oversee systems (CRM, website, data platforms) and drive digital improvement
- Ensure high-quality, efficient membership services
- Provide strategic oversight of communications and brand
- Manage suppliers, contracts and key partnerships
- Lead risk, compliance (including GDPR) and Board reporting
- Develop and lead Operations, Membership and Communications teams
- Drive organisational change, integration and continuous improvement
What we’re looking for
- Senior experience in operations and/or governance (membership body, charity or similar)
- Strong understanding of governance, risk and compliance
- Experience with CRM systems and membership services
- Proven leadership and stakeholder management skills
- Knowledge of GDPR and data protection
CSEM offers a flexible, hybrid working environment with teams based across Edinburgh and Doncaster, and UK-wide engagement. Travel expenses are covered.
Closing date: 22 April. Apply with CV and cover letter.
Head of Operations in England employer: Memcom Recruitment
Contact Detail:
Memcom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in England
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to the College of Sport, Exercise and Musculoskeletal Medicine. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the organisation's recent projects and challenges. Show us you’re not just another candidate; demonstrate how your experience aligns with their goals and how you can drive operational excellence.
✨Tip Number 3
Practice your pitch! Be ready to explain how your senior experience in operations and governance makes you the perfect fit for leading their teams. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Head of Operations in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your senior experience in operations and governance, and don’t forget to showcase your leadership skills. We want to see how your background aligns with our mission at CSEM!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how you can contribute to building a high-performing organisation. Let us know what makes you the perfect fit for our team.
Showcase Relevant Experience: When detailing your experience, focus on your work with CRM systems and membership services. We’re looking for someone who understands governance, risk, and compliance, so make sure to highlight any relevant projects or achievements.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your CV and cover letter, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Memcom Recruitment
✨Know Your Stuff
Make sure you thoroughly understand the College of Sport, Exercise and Musculoskeletal Medicine (CSEM) and its mission. Familiarise yourself with their operational strategy and how they aim to unify the sector. This will show your genuine interest and help you align your experience with their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and stakeholder management skills. Think about times when you've successfully led a team or managed a project, especially in operations or governance. Be ready to discuss how you can drive organisational change and improve member services.
✨Get Technical with CRM
Since the role involves overseeing CRM systems, brush up on your knowledge of these platforms. Be prepared to discuss your experience with CRM systems and how you've used them to enhance operational efficiency. This will demonstrate your technical competence and readiness for the role.
✨Understand Compliance Inside Out
Given the importance of GDPR and compliance in this position, make sure you’re well-versed in these areas. Prepare to discuss your understanding of data protection and how you've implemented compliance measures in previous roles. This will reassure them that you can handle the responsibilities of the job.